Need a hand with a casino?

LCB's complaints team is here to help.

Here's what you can count on when using our service:

  • Our team will objectively assess the situation
  • A dedicated complaints moderator will be assigned to your case
  • Our direct contacts with casinos and their representatives can aid in achieving a successful resolution

Tell us more about your complaint

Select one of the following:

Deposit Issue

Choose this option if you encounter difficulties making a deposit, experience a failed deposit, or encounter any other issues related to deposits.

Withdrawal Issue

Go ahead and choose this option if you're having trouble with withdrawals, whether it's a failed request, the casino dragging its feet on paying out your winnings, or experiencing unusually long delays.

Account Issue

Go ahead and pick this option if you are struggling to log into your account, find it locked, or run into any other account-related hiccups.

Software Issue

Select this option if you are sceptical about the software, noticing glitches or odd behaviour in games, feeling unsure about their legitimacy, or have doubts about the casino's licence.

Have a more unique issue/complaint?

If your issue doesn't fit any of the listed categories above, please proceed directly to our complaint submission form

LCB Complaint Service

What to expect

  1. Tell us everything

    When filling in the complaints form provide us with all the details you have. The more you tell us upfront, the smoother the process will be. Answer truthfully and use our tips to guide you through the submission form. Attach any evidence that backs up your story, but keep it relevant and concise.

  2. Our complaint detetctives dive in

    We'll review the information you've given us and determine the next steps to assist you promptly

  3. More details, please

    Depending on the complexity, we might need additional details about your case. We'll reach out with specific questions and await your responses. Please check your LCB private message inbox or email regularly for updates.

  4. Ninja-level problem-solving

    If possible, we'll try to resolve your issue without contacting the casino. This could involve fixing the problem directly or determining that no further action is necessary.

  5. Casino call-up, if we must

    If we need to involve the casino, we'll reach out to them to understand their perspective and facilitate direct communication between you and them to address your complaint. Our team and LCB members have direct access to casino representatives, allowing us to investigate and work towards resolving your issue effectively.

  6. We've got your back

    We'll maintain communication with both parties, diligently investigating and resolving the matter. Please understand that this process may take time, and we appreciate your patience.

  7. Case closed (or not!)

    We'll close the case when all avenues have been explored. Either party can request to reopen the-complaint if new relevant information comes to light.

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