Problème avec Metalcasino

Ich habe mich bei Metalcasino angemeldet , und einbezahlt hatte zwar den 100% bonus bekommen aber von den 3 Superspins bekam ich nur einen 

Als ich 3000 Metcoins im shop eintauschte für 20 Freispiele mit einen stake von 0,30 cent bei fruit shop christmas ging der Ärger los , es war nicht ein stake von 0,30 sondern nur 0,15 . Am ende der 20 Freispiele hatte ich 580 coins und dann auch nur 5,80€ also waren es nicht 0,30 cent pro Freispiel , habe auch bilder die ich poste .

Darauf hin habe ich den Support angeschrieben und denen mitgeteilt das ich meine weiteren 5,80€ haben will aus den freispielen , die sie mir nicht gaben , statt dessen gaben sie mir wieder 20 freispiele mit einen Einsatz von 0,30 cent wo der einstaz wieder nur 0,15 waren ,auch waren es keine 20 freispiele sondern nur 15 freispiele 

Also lasst die Finger weg von Metalcasino , man wird betrogen von denen 

bin sehr verärgert darüber auch weil es zu keiner korrekter Einigung kam hier noch die Bilder 

I registered at Metalcasino and deposited and received the 100% bonus, but I only got one of the 3 super spins

When I exchanged 3000 Metcoins in the shop for 20 free spins with a stake of 0.30 cents at Fruit Shop Christmas the trouble started, it wasn't a stake of 0.30 but only 0.15. At the end of the 20 free spins I had 580 coins and then only €5.80 so it wasn't 0.30 cents per free spin, I also have pictures that I'll post.

I then wrote to support and told them that I wanted my additional €5.80 from the free spins that they didn't give me. Instead they gave me 20 free spins with a stake of 0.30 cents where the original rate was again It was only 0.15, and there weren't 20 free spins but only 15 free spins

So stay away from Metalcasino, you will be cheated by them

I'm very upset about it because there was no correct agreement here nor the pictures

Hier noch der Chat-Verlauf mit Metalcasino

Mona
12:29 pm
Hi Michael Nanko. Welcome to MetalCasino!

Michael Nanko
Please closed my Account

,
Mona
Thank you for your request

Could you please confirm your home address and date of birth?

Michael Nanko

I'm very dissatisfied with you so I do not want to play and deposit here anymore

Mona
Thank you, one moment please

Thank you for your patience

I am sorry to hear that you are not satisfied with us. Is this the reason for why you wish to close your account?

Michael Nanko
I haved payed in shop 3000 metacoins for 20 Freespins with a Stake 0.30 , but hes was a Stake 0,15 after the 20 Freespins have coins 580 but the money- Balance was 5,80€ when the Stake 0,30 is than i have money-balance 11,60€

Mona
Would you like me to check if we have any goodwill bonus to offer you.

Michael Nanko
Unfortunately this was not so I did not get the money back for 20 spins with a stake of 0.30 but there were only 15 spins again with a stake of 0.15 which is not correct, I had paid 3000 metcoins in the shop , so closed my account

Mona
Please wait and I can close your account as you requested

Michael Nanko
it does not change anything since 1 week I argue with the support about it, I do not want more because it does not come to a correct agreement
I will not recommend you , i so angry i haved deposit here for what for this

Mona
Thank you for your patience

I have now closed your account as you requested

Michael Nanko
This Casino is so Bad
at latestcasinobonuses I will report on what is going on here, that it is not the same with others as mine and that there was no agreement

Mona
I am sorry for the inconvenience this has caused you.

Is there anything I can do to help you?

SEND

Powered by

Hier noch der Chat-Verlauf mit Metalcasino

Mona
12:29 pm
Hi Michael Nanko. Welcome to MetalCasino!

Michael Nanko
Please closed my Account

,
Mona
Thank you for your request

Could you please confirm your home address and date of birth?

Michael Nanko

I'm very dissatisfied with you so I do not want to play and deposit here anymore

Mona
Thank you, one moment please

Thank you for your patience

I am sorry to hear that you are not satisfied with us. Is this the reason for why you wish to close your account?

Michael Nanko
I haved payed in shop 3000 metacoins for 20 Freespins with a Stake 0.30 , but hes was a Stake 0,15 after the 20 Freespins have coins 580 but the money- Balance was 5,80€ when the Stake 0,30 is than i have money-balance 11,60€

Mona
Would you like me to check if we have any goodwill bonus to offer you.

Michael Nanko
Unfortunately this was not so I did not get the money back for 20 spins with a stake of 0.30 but there were only 15 spins again with a stake of 0.15 which is not correct, I had paid 3000 metcoins in the shop , so closed my account

Mona
Please wait and I can close your account as you requested

Michael Nanko
it does not change anything since 1 week I argue with the support about it, I do not want more because it does not come to a correct agreement
I will not recommend you , i so angry i haved deposit here for what for this

Mona
Thank you for your patience

I have now closed your account as you requested

Michael Nanko
This Casino is so Bad
at latestcasinobonuses I will report on what is going on here, that it is not the same with others as mine and that there was no agreement

Mona
I am sorry for the inconvenience this has caused you.

Is there anything I can do to help you?

SEND

Powered by

Hallo Michael,

danke für deine Erfahrung mit dem Casino. Ich denke, dass es zu solchen Fehlern kommt, kann immer mal vorkommen. In diesem Fall ist es aber natürlich besonders ärgerlich, dass auch die vermeintliche Lösung des Problems wieder fehlerhaft war. Insbesondere verwunderlich, weil das Casino bislang über vergleichsweise gute Bewertungen verfügt.

Viele Grüße

HardyK

Hi Michael,

thank you for your experience with the casino. I think errors like this can happen at any time. In this case, it is of course particularly annoying that the supposed solution to the problem was also incorrect. This is particularly surprising because the casino has had comparatively good reviews so far.

Best regards

HardyK