FERMÉ Casino de Bingo Las Vegas

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Dernier message fait il y a environ 14 ans par Aotearoa
BingoCindy
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  • BingoCindy
  • United States Sr. Newbie 35
  • actif la dernière fois il y a environ 7 ans

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  • Bingo Las Vegas Casino Review

    Hi everyone.

    My name is cindy and I am rep for bingolasvegascasino.com.  Im happy to be on this forum and if there is anything I can help you with don't be shy.  We are a new site and I hope you enjoy yourself at the Casino, Good Luck!

    Cheers,

    Cindy

    0/ 5

  • Hi Cindy just wanted to say welcome and thanks for being here. I play often at BLV and thoroughly enjoy it.

  • hi cindy, you say your a new site. i didnt know weather i had acountwith you . so i log in on my acount name and it greeted me with my name. which tells me i do have a acount. it has to be at least a yr. old or better . i did not reconize the site, ty josie46


  • Hi Cindy just wanted to say welcome and thanks for being here. I play often at BLV and thoroughly enjoy it.


    Hello and thanks for the positive feedback.  I have to admit being a Casino Fan myself, it is a fun site especially with our tournaments.  Enjoy and Good Luck!

  • hi cindy, you say your a new site. i didnt know weather i had acountwith you . so i log in on my acount name and it greeted me with my name. which tells me i do have a acount. it has to be at least a yr. old or better . i did not reconize the site, ty josie46

    Hi there.
    Well, we officially launched our site in July.  There are so many online Casinos out there; its easy to confuse them.  I know I do..

    Hope you enjoy the Casino!
    Cheers,
    Cindy
  • hi cindy , i dont think i confused it causae when i tried my login name it worked. if i didnt have acount there it would not have worked, ty and welcome to lcb josie46

  • Hi Cindy, speaking of tournaments, when does the golden ticket tournament start?

    Thanks


  • Hi Cindy, speaking of tournaments, when does the golden ticket tournament start?

    Thanks


    Oh my Gosh! It has already begun and in order to get the golden ticket to participate, you had to answer our trivia question correctly.  Don't worry because Thursday, Nov 26 is our Back To Back Progressive tournament where you can earn some extra cash for placing 1st and or 2nd in both.

    Good Luck!

    Cheers,
    Cindy
  • is this a USA place.


  • is this a USA place.


    Hi there,
    Currently, we offer players in the U.S. to register an account and play for "fun" only.

    Cheers,

    Cindy


  • is this a USA place.


    Hi there,
    Currently, we offer players in the U.S. to register an account and play for "fun" only.

    Cheers,

    Cindy


    So I take that as a no. lol for fun only.
  • Hi Cindy, I answered the Ladies weekend trivia question a couple of days ago. Now ive recieved the same email again asking me to enter. Are my emails not being recieved or is there an error?.

    Thanks
    Username: Aotearoa


  • Hi Cindy, I answered the Ladies weekend trivia question a couple of days ago. Now ive recieved the same email again asking me to enter. Are my emails not being recieved or is there an error?.

    Thanks
    Username: Aotearoa


    Hello Aotearoa,
    Sorry about that.  Let me look into it on Mon and I will find out what happened.
    Speak soon.

    Cindy


  • Hi Cindy, I answered the Ladies weekend trivia question a couple of days ago. Now ive recieved the same email again asking me to enter. Are my emails not being recieved or is there an error?.

    Thanks
    Username: Aotearoa


    Hello Aotearoa,
    Sorry about that.  Let me look into it on Mon and I will find out what happened.
    Speak soon.

    Cindy


    Hello Aotearoa,
    Good news is yes, we are receiving your emails, but the confusion I see happening is when we send a follow up email with the trivia question to everyone.

    I saw that you answered the trivia correctly and even placed in the Ladies Weekend Tourney; Way to Go!

    Cheers,
    Cindy
  • Thanks Cindy, yes I have been lucky and really appreciate all you do for players at BLV.

  • hi i just reg and they said i already got an acount, which i dont remember having ty josie46


  • hi i just reg and they said i already got an acount, which i dont remember having ty josie46


    Hi There,
    I accessed our database and I do show an account registered with the same username on November 13.  If you need further details of the account, please feel free to private message me.
    Hope this helps.
    Cheers,
    Cindy
  • Dear Cindy,

    last week a took the $35 no deposit bonus from Bingolasvegas. I managed to play through the wagering and requested a withdrawal of $150. Today support told me that the withdrawal has been denied because i would have used the bonus to buy tournament tickets. But this is NOT true. I only played on slot games that are allowed according to your T&Cs.
    I asked live support to check my account and give me a confirmation that i only played allowed games. But this guy wasn't willing to help me at all.
    I am really disappointed actually, because it took me a very long time to play through the wagering requirements.
    Could you please look in my account and check this for me? my username is : clw82.
    Thank you!

  • hi cindy ty , , im ss meory is bad at my age ty josie46


  • Dear Cindy,

    last week a took the $35 no deposit bonus from Bingolasvegas. I managed to play through the wagering and requested a withdrawal of $150. Today support told me that the withdrawal has been denied because i would have used the bonus to buy tournament tickets. But this is NOT true. I only played on slot games that are allowed according to your T&Cs.
    I asked live support to check my account and give me a confirmation that i only played allowed games. But this guy wasn't willing to help me at all.
    I am really disappointed actually, because it took me a very long time to play through the wagering requirements.
    Could you please look in my account and check this for me? my username is : clw82.
    Thank you!



    Hello,
    Thanks for contacting me and I did get your message.  I am happy to look into this for you, and please, my appologies that the person you were dealing with was not helpful.  That will certainly be looked into as well.  I will be in touch shortly.

    Cheers,
    Cindy

  • hi cindy ty , , im ss meory is bad at my age ty josie46


    No worries, Josie.  My memory is just as bad...lol
    Cheers,
    Cindy
  • Hiya Cindy.  So good to see you on our forum.  I just have a quick question.  I noticed a little while ago that my casino points were reset to 0 and I was just curious as to why.  I tried to email your support a couple of times but I haven't received a response.. Thanks for your help hun.  ID is Booo73.


  • Hiya Cindy.  So good to see you on our forum.  I just have a quick question.  I noticed a little while ago that my casino points were reset to 0 and I was just curious as to why.  I tried to email your support a couple of times but I haven't received a response.. Thanks for your help hun.  ID is Booo73.


    Hello Booo,

    Thanks for contacting me.  Everyones points go to zero at the beginning of the month as each new month starts a new cycle for accumulating points.  The reason for this is that it gives everyone a shot at winning the grand prize of the all expense-paid trip to the Carribean.  We send a new winner with the most points for the month to the Carribean, and if you manage to accumulate 1000 points or more for the month you are awarded $10 for every 1000.

    Cheers,
    Cindy
  • Thanks for answering so fast Cindy.  It all makes sense now lol.  You guys are a class act!!!!


  • Thanks for answering so fast Cindy.  It all makes sense now lol.  You guys are a class act!!!!


    Thanks Booo.  We are trying our best to put the things in place that players want. Currently we are dealing with the growing pains of being a new Casino to become a great Casino!

    Cheers and lots of luck to you today,
    Cindy
  • Hi Cindy, I was interested to know the same as Boo asked so you have answered my question as well. I just had a run in with customer support but Vicktoria from promotions sorted it all for me ( poor girl, think she thought I was mad )..lol. My question now is do you have to wager 55x on every deposit or just deposits that recieve a bonus?


  • Hi Cindy, I was interested to know the same as Boo asked so you have answered my question as well. I just had a run in with customer support but Vicktoria from promotions sorted it all for me ( poor girl, think she thought I was mad )..lol. My question now is do you have to wager 55x on every deposit or just deposits that recieve a bonus?


    Hi there,
    lol....Yeah, Vicky is too sweet and thinks everyone is mad at her.  To answer your question, the wagering requirements of 55X is for the deposits that receive a Bonus only.  Now, if you don't want a Bonus for your deposit, please be sure to inform support before you start wagering. GOOOD LUCK TODAY!

    Cheers,
    Cindy
  • Hi Cindy, Im a bit frustrated with depositing at BLV, everytime I make a deposit into the casino the processor says deposit approved, then I check my account and it says not processed. Then I recieve an email reciept of my deposit having been processed and approved but I still cant play as it says I have to contact support to get it processed, very frustrating and annoying when support is closed and payment office closed over the weekend so I cant even play. If I had known there is no way id have made another deposit, Ive sent in all requested forms of ID over and over again and also the form for credit vards has been sent, could you plz look into this and let me know why this is happening please.

    Thankyou

    Username Aotearoa.


  • Hi Cindy, Im a bit frustrated with depositing at BLV, everytime I make a deposit into the casino the processor says deposit approved, then I check my account and it says not processed. Then I recieve an email reciept of my deposit having been processed and approved but I still cant play as it says I have to contact support to get it processed, very frustrating and annoying when support is closed and payment office closed over the weekend so I cant even play. If I had known there is no way id have made another deposit, Ive sent in all requested forms of ID over and over again and also the form for credit vards has been sent, could you plz look into this and let me know why this is happening please.

    Thankyou

    Username Aotearoa.


    Hello Aotearoa.

    I understand your frustrations as it is annoying to be delayed from playing.  We incorporated a new system that checks our deposits and this was implemented to protect our customers and the Casino against cybercrime.

    We are in the process of eliminating that hold time for customers that have already made deposits and have provided confirmation that they are the owners of the Credit Card used.

    Aotearoa, I cannot express to you enough my appreciation for your extreme patience as we move forward to elminate this hassle while maintaining the utmost security for our customers.

    Thank you for letting me know.

    Cindy

  • Hi Cindy, Im beginning to feel like im annoying but I bought a ticket into the big prize tournament last week which entitled me to a ticket to the lowrider tournament on the 8th march, well I didnt get a ticket and when talking to support they said they would pass it on to promotions but you never hear back from them by email, are you able to look into it please.

    Thanks

    username: Aotearoa


  • Hi Cindy, Im beginning to feel like im annoying but I bought a ticket into the big prize tournament last week which entitled me to a ticket to the lowrider tournament on the 8th march, well I didnt get a ticket and when talking to support they said they would pass it on to promotions but you never hear back from them by email, are you able to look into it please.

    Thanks

    username: Aotearoa


    Hello Aotearoa,

    Please, you are not annoying at all.  I received an explanation of what happened, and apparently there was a technical error in automatically allowing entry to the Low Roller Tourn before it started to players that purchased a ticket to the previous tournament.

    I have made sure that you will have free access to the next Low Roller, and I will send you an email from my personal address the day before the tournament confirming your free entry.  My apologies and again please do not think that you are bothering me as providing good customer service to you is my first priority in which you deserve.

    Best Regards,

    Cindy
  • Thanks for that Cindy. Look forward to your email...have a good week.

    Username: Aotearoa

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