Fil de discussion sur le support et les réclamations de GG.BET

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Тема: GGBET.UA - Конфіскація Великого Джекпоту Мережі (689 017 гривень) Оскаржувана сума: $16 603 (689 017,76 гривень) Ім'я користувача казино: ID: 58912731 Ел. пошта облікового запису казино: ddpaholiuk@gmail.com Повідомлення: Вітаємо команду LCB, я подаю офіційну скаргу на GGBET.UA щодо видалення величезного виграшу джекпоту. Опис інциденту: 29 січня 2026 року о 00:36, під час відіграшу бонусу (вимога x35), я зірвав Великий Джекпот у слоті 40 Burning Hot Bell Link від провайдера EGT Digital. Сума виграшу склала 689 017,76 гривень (приблизно $16 603). Проблема: Після виконання вимог щодо відіграшу система казино автоматично анулювала виграш джекпоту та обмежила мій баланс лише до 2500 гривень (початкова сума бонусу). ID транзакції: 019c06bf-f6ef-7173-a2de-8688c9eaddf6 Моя позиція: Джекпот Bell Link – це мережевий прогресивний джекпот від EGT Digital. Такі джекпоти накопичуються по всій мережі провайдера та зазвичай фінансуються з фонду джекпотів провайдера, а не з індивідуального бонусного бюджету казино. Я вважаю, що застосування обмеження "Максимального виграшу" від невеликого бонусу до глобального мережевого джекпоту є хижацьким та оманливим для гравця. Я вже отримав відмову від їхньої служби підтримки. Я також подав скаргу до українського регулятора (KRAIL). Я прошу LCB виступити посередником у цьому спорі та допомогти мені повернути законний виграш мережевого джекпоту. Дякую за вашу допомогу.

Montant contesté: 16.603$

Casino: GGbet Casino

Cas #: 3935

Subject: GGBET.UA - Confiscation of the Big Network Jackpot (689,017 UAH) Contested amount: $16,603 (689,017.76 UAH) Casino username: ID: 58912731 Casino account email: ddpaholiuk@gmail.com Message: Greetings to the LCB team, I am filing an official complaint against GGBET.UA regarding the removal of a huge jackpot win. Incident description: On January 29, 2026 at 00:36, while wagering a bonus (x35 requirement), I hit the Big Jackpot in the slot 40 Burning Hot Bell Link from the provider EGT Digital. The winning amount was 689,017.76 UAH (approximately $16,603). Problem: After fulfilling the wagering requirements, the casino system automatically voided the jackpot win and limited my balance to only 2500 UAH (the initial bonus amount). Transaction ID: 019c06bf-f6ef-7173-a2de-8688c9eaddf6 My position: The Bell Link Jackpot is a network progressive jackpot from EGT Digital. Such jackpots accumulate across the provider's network and are usually funded from the provider's jackpot pool, not from the casino's individual bonus budget. I believe that applying the "Maximum Win" limit from a small bonus to a global network jackpot is predatory and misleading for the player. I have already received a rejection from their support service. I have also filed a complaint with the Ukrainian regulator (KRAIL). I ask LCB to mediate this dispute and help me return my legitimate network jackpot win. Thank you for your help.

Hello Дмитро Покровський,

First of all, welcome to LCB.

We’re sorry to hear about your experience.

Please note that according to the casino’s Terms & Conditions: 

28.10. GG.BET reserves the right to withdraw or suspend the promotion at any time or void the winnings from the bonus amount.

28.9. The maximum winnings that can be cashed from all bonus offers are $50, €50 or the equivalent amount in your account currency, the remaining amount will be deducted from the balance. All specific amounts can be requested by contacting customer services department.

Since the jackpot win occurred while playing with an active bonus, the casino was entitled to rely on these Terms & Conditions in relation to your case. Based on this, it does not appear that there is much we can do to further pursue the matter at this stage.

That said, we will still contact the casino representative to request their official clarification and will update this thread as soon as we receive feedback.

Please keep an eye on this thread for further updates, and thank you for your understanding.

Hello Дмитро Покровський,
Thank you for reaching out.

Sorry to hear about the situation you’ve experienced.

Please note that GG.BET does not operate within Ukraine, so the account could not be found using the information provided.

It’s recommended to contact the local support team or use the website’s contact options to receive proper assistance regarding your request.

Hoping your case is resolved as quickly as possible!

I am happy to announce that GGBET.UA has reviewed my case and fully restored my jackpot winnings of 689,017.76 UAH on my balance. The issue is now fully resolved. Thank you to the team for their support. Please mark this complaint as Resolved.

Hello Дмитро Покровський,

Thank you for letting us know. We will consider Case #3935 as resolved.

Hello Dmitry Pokrovsky ,

Thank you for letting us know. We will consider Case #3935 as resolved.