Fil de discussion sur le support et les réclamations de Spin247

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Welcome to the best forum, Spin247_casino representative! Thanks for being available to assist our members.

Welcome to the best gambling forum 

Welcome to the LCB community! Nice to know you are here to assist us. 

Welcome, nice to have you here .

Hallo ich habe am 13.04 meine erste Auszahlung von 500€ per Banküberweisung beantragt. Die Auszahlungsumme beträgt 1500!€ da ich pro Auszahlung nur 500€ beantragen kann. Leider werde ich bis dato täglich vertröstet. Die Auszahlung verzögert sich ohne Grund. Zuerst hieß es meine Auszahlungen werden innerhalb 3-5 Werktagen bearbeitet. Am 6 Werktag hieß es man leitet eine Mitteilung an die Finanzabteilung damit die Auszahlung priorisiert wird. Aktuell ist es so, dass der Kundenservice täglich unterschiedliche Aussagen tätigt. Mal wird die Auszahlung gerade aktiv bearbeitet und ich sollte gleich eine Email erhalten, am nächsten Tag heißt es meine Auszahlungen sind in der Endphase und ich müsste mich noch gedulden. Die vorab Verifizierung wird mir leider verwahrt.

Montant contesté: 1500€

Casino: Spin247

Cas #: 3174

Hello, on April 13th, I requested my first withdrawal of €500 via bank transfer. The withdrawal amount is €1,500!, as I can only request €500 per withdrawal. Unfortunately, I've been put off every day. The withdrawal is delayed for no reason. At first, they said my withdrawals would be processed within 3-5 business days. On the 6th business day, they said a message would be sent to the finance department so the withdrawal could be prioritized. Currently, customer service is making different statements every day. Sometimes the withdrawal is being actively processed and I should receive an email right away; the next day, they say my withdrawals are in the final stages and I'll have to be patient. Unfortunately, they withhold my advance verification.

Dear Saaabii89,

First of all, welcome to LCB!

Could you please clarify if you have already started receiving the €500 installments, or if you are still waiting for the first one? We just want to make sure we understood your current status correctly. We will also contact the casino representative to check what’s going on.

Thank you.

Hallo Jovana,

leider habe ich noch keine Auszahlung erhalten. 

1. erste Auszahlung am 13.04
2. zweite Auszahlung am 14.04
3. dritte Auszahlung am 15.04

beantragt. 

Liebe Grüße 

Sabrina

Hello Jovana,

Unfortunately, I haven't received any payment yet.

1. first payout on 13.04
2. second payment on 14.04
3. third payment on April 15

applied for.

Best regards

Sabrina

Dear Saaabii89,

Thank you for the clarification. We have forwarded your complaint to the casino rep and will let you know once we hear back from them. Please follow this thread for updates.

Hallo heute habe ich die Auszahlung vom 13.04 und 14.04 erhalten. 
 

Die Auszahlung vom 15.04. ist weiterhin auf ausstehend. Die Auszahlung vom 15.05 ist bereits überfällig daher verstehe ich nicht wieso man diese nicht bearbeitet. 

Hello, today I received the payout from April 13th and 14th.

The payment from April 15th is still pending. The payment from May 15th is already overdue, so I don't understand why it hasn't been processed.