Need a hand with a casino?

LCB's complaints team is here to help.

Here's what you can count on when using our service:

  • Our team will objectively assess the situation
  • A dedicated complaints moderator will be assigned to your case
  • Our direct contacts with casinos and their representatives can aid in achieving a successful resolution

Could this be your issue?

  • The Know Your Customer (KYC) procedure is always needed when a certain cumulative amount of withdrawals is exceeded (Around 2000 Euros). This means that you might be asked to submit your I.D or other identifying documents for verification, even if you have made several withdrawals without verifying before, this could be due to the amounts being small or under a specific threshold limit. Check your emails, including your spam folder, or ask the casino if KYC is the issue that is preventing you from making a withdrawal.
  • Has it been a while since you last logged into your casino account? Typically, accounts may become inactive after 6 months, though this period can vary. If this is the case please contact the casino to find out if this is the exact issue and whether you can reinstate the account to an active status.
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