I've had a withdraw submitted 3 times to vegas strip casino since 1/21/10.
I was told after the first time my withdraw was denied that my docs were never received even though i had sent them. so I did as I was asked and resent the docs again and re-submitted the withdraw on 1/30/10. low and behold i was denied again... So, i thought to myself, did i forget something? I contacted support today to see if i could get an answer to why i keep getting denied...here's what i got from them:
A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
Thank you for using our LiveChat Service. This is 'Sophie'. How can I help you?
Sophie: Hello!
lstengel06: hi sophie
lstengel06: i seem to be having trouble with my withdraw, can you help?
Sophie: One moment please
Sophie: May I have your correct username please ?
lstengel06: lstengel25
Sophie: When did you send the documents required ?
lstengel06: yes twice
lstengel06: sec
Sophie: You will need to wait for the pop up message as soon as you enter to the casino letting you know that everything is on file
lstengel06: on 1/30/10
lstengel06: why wouldnt it be on file after this long?
Sophie: One more moment. I apologize for the wait.
Sophie: Thank you for holding. I will be with you in a few moments.
lstengel06: ....
Sophie: Accounting dept is a bit behind scheduled,but you should received the message anytime soon
lstengel06: its been 13 busines days since i submitted my docs, let alone a withdraw
Chat session has ended.
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