Traduction 
FORMAL COMPLAINT REGARDING CASHOUT777.COM I am filing this formal complaint regarding Cashout777.com and its handling of my outstanding winnings and redemption requests. I used the platform in good faith and accumulated a significant amount of winnings. Cashout777 initially processed and paid some of my redemptions. However, after making those initial payments, the company stopped processing my remaining withdrawals. I have now been waiting approximately two months for additional payments while significant funds remain outstanding. During this period, I repeatedly contacted customer service seeking an explanation and requesting information regarding the status of my redemptions. Instead of providing a specific explanation or resolution, I have repeatedly received generic responses stating that my account or redemptions are undergoing an “internal review,” have been “escalated,” or are being handled by their finance department. Despite the passage of approximately two months, I have not been provided with a substantive explanation for the continued delay, a definitive payment date, or documentation identifying the basis for withholding my funds. More concerning, my access to my account has also been restricted. This has prevented me from having normal access to my account information and records concerning my balance, transactions, and redemptions. I formally requested that Cashout777 provide: 1. Full access to my account and account records; 2. A complete accounting of my current balance and outstanding redemptions; 3. The specific reason for restricting my account; 4. The specific reason each outstanding redemption remains unpaid; 5. The exact provision of its Terms of Service that allegedly authorizes the delay and/or account restriction; 6. A definitive payment date for all eligible and approved winnings; and 7. Immediate processing of all eligible redemptions. Cashout777 has not provided a satisfactory response addressing these requests. I am particularly concerned because the company previously processed payments to me, demonstrating that my account had previously been permitted to receive redemptions. The subsequent cessation of payments, prolonged “review,” and restriction of my account have occurred while significant winnings remain outstanding. I have preserved documentation supporting my complaint, including screenshots, account records, redemption confirmations, transaction history, and communications with Cashout777 customer service. I am requesting that this matter be investigated and that Cashout777 be required, where appropriate, to provide a clear accounting of my funds and a substantive explanation for the prolonged withholding of my redemptions and restriction of my account. I am not requesting another generic response stating that my account is “under review” or that the matter has been “escalated.” I am requesting a specific determination regarding my outstanding winnings, the basis for the delay, and the basis for the restriction of my account. If Cashout777 contends that it has a contractual or other lawful basis for withholding any portion of my winnings or restricting my account, I request that it identify the specific provision relied upon and explain how that provision applies to my account and circumstances. I respectfully request appropriate assistance in obtaining a resolution of this matter and payment of any funds determined to be properly owed to me
Montant contesté: 22000000$
Casino: Cashout777.com
Cas #: 4678
