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I recently won a slot tournament, and with the proceeds of the winnings met the playthrough requirement and continued to ply where i eventually won $6000.
Per the terms and conditions i can withdraw the winnings of the slot tournament, then a minimum of $100 and a maximum of $1000 from the real play done with the winnings.
As such, I should be able to withdraw a total of $1100. The entire withdraw has been denied.
Originally their basis for denial was i utilized to many welcome package free spins before this and that made me ineligible for any withdraw. As i continued to dispute this, there reason has now changed that i didn't deposit the the minimum requirement.
I have met all aspects of the terms and conditions. As the terms and conditions clearly state a deposit must be made but no where within the document does it state that there is a minumum of $30 deposit to be eligible for slot tournaments winnings proceeds. Or does it even refer to a minimum deposit amount for any matter.
Facts:
02/06/24 Deposit was made for $2.00 via LTC
02/10/24 Slot Tournament won for $100
02/10/24 Requested withdrawal for $2500
02/14/24 Withdrawal request denied
No free chips or spins were utilized between 02/06/24 and 02/10/24.
Below is a portion of the email I sent citing the terms and conditions.
"
Per Digits7 Terms and Conditions posted on digits7.info, your basis for denial is
- Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdraw the second No Deposit Bonus.
- The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, he/she will not be able to withdraw any winnings generated by playing on said chip.
These rules do not apply as, the winnings were not from a free chip, additionally there is a section specifically related to Freeroll Tournaments which I am in 100% compliance.
Free Roll Tournaments
- Free Roll Tournaments are Tournaments that do not require players to pay a registration fee.
- Prizes won in a Free Roll Tournament are added to cash balances and may be withdrawn from the casino subject to 1X PT and 1X MCO requirements.
- Any winnings from Free Roll Slot Tournaments may be used to play in real money casino games. These winnings are subject to a minimum withdrawal amount of $100 and a maximum withdrawal amount of $1,000.
- Players must have at least 1 deposit between multiple free roll tournaments to be eligible to withdraw
I have fulfilled the 1x PT requirement and the 1 deposit requirement between multiple freeroll tournaments to be eligible for a withdraw.
After a thorough review of the terms and conditions there is no mention of a minimum deposit requirement.
As such, based upon your terms and conditions I am eligible to withdraw the winnings from the tournament as I’ve met the deposit requirement and the PT requirement in the amount of $100.00, plus the winnings used in the real money casino games subject to a minimum withdrawal of $100 and a maximum withdrawal of $1000. For a total of $1100.
i hope someone can be of assistance in matter
username is s2l9t****
Thank you.
Jen
