Traduction 
I contacted Megarich support by e-mail and told them clearly that I have a serious gambling problem, that I want my account closed and self-excluded, and that I cannot log in to a casino anymore because the urge to gamble is too strong for me. Megarich refused. They told me my account cannot be closed while there is real money in the balance, and that I have to log in myself to request a withdrawal "or use the available funds". After I explained again that logging in puts me at risk of gambling the money away, they repeated that they cannot process a withdrawal from their side and that I must withdraw or use the funds before they will close my account. In other words, a casino that was told by a player that he has a gambling addiction advised him to log in and play. I did not ask for anything unusual: other casinos I contacted closed my account because of my gambling problem and arranged the payout of my balance by e-mail, without asking me to log in. I am asking Megarich to: 1. Block and self-exclude my account immediately. 2. Pay out my remaining balance to me manually, with verification by e-mail. 3. Close my account permanently after the payout. I have all e-mails with Megarich support and can provide them.
Montant contesté: 2400€
Casino: Megarich Casino
Cas #: 4769
