Traduction 
I am filing this complaint regarding the closure of my Stackr account and the confiscation of approximately $9,500 that remained in my account. On September 9, 2026, I began playing on the Stackr platform. I made deposits/purchases of $25 and $100 packages. I played blackjack and was winning over the few days I played. Over the following several days, I cashed out the maximum amount permitted by Stackr—$500 per day. I successfully received four of these $500 payments. After the fourth payment, I received an email from Stackr accusing me of conduct that they characterized as cheating..saying I participated in 'opposite betting in blackjack'. I don't even know what this means.. Google says its when you hedge your bets with another player. I didn't.. how could I.. I dont even know what this means. Stackr closed my account. I can no longer sign into the account, and approximately $9,500 that remained in the account was confiscated/withheld. I completely dispute the allegation that I cheated or engaged in any improper activity. I played the games offered on Stackr as a normal player. I did not manipulate the game, exploit a technical vulnerability, collude with anyone, or intentionally violate the rules. I immediately attempted to resolve the matter directly with Stackr. I emailed Stackr regarding the account closure and referenced the ticket number associated with my case. When I did not receive a satisfactory response, I followed up again. I also contacted ICONIC21, the operator/provider associated with the table game I was playing. I attempted to obtain clarification and have the matter reviewed by the party responsible for the game. I have received no response from ICONIC21 either. My concern is not simply that Stackr closed my account. My primary concern is that Stackr has accused me of wrongdoing I didn't do and has withheld approximately $9,500 while providing me with no meaningful opportunity to understand, challenge, or correct the allegation. I have made repeated good-faith attempts to resolve this directly with Stackr and have also attempted to contact the game provider/operator, ICONIC21. I am bringing this complaint forward because those attempts have not resulted in a meaningful response or resolution. I did not cheat while playing blackjack. My account was closed and my funds were confiscated based on an allegation that I definitely dispute. I was winning and they didn't want to pay.
Montant contesté: 9500$
Casino: Stackr Casino
Cas #: 4752
