I am submitting this complaint against Vemabet regarding €7,761 in funds that I have not received.
My Vemabet account displayed a real-money balance of €7,761.00, with €0.00 bonus balance.
On 25 June 2026, I requested a withdrawal of €2,761 through Skrill. Vemabet sent me an email confirming that the withdrawal request had been received.
On 7 July 2026 at 13:17, Vemabet sent me an email confirming that my KYC verification had been successfully completed. The email specifically stated that I could use all account features without restrictions, including withdrawals.
One minute later, at 13:18, Vemabet confirmed receipt of a second Skrill withdrawal request for €5,000.
The two withdrawal requests therefore total exactly €7,761.
Neither €2,761 nor €5,000 was received in my Skrill account. Both withdrawal requests were subsequently cancelled.
I also have a screenshot from my Vemabet account showing:
– Total balance: €7,761.00
– Bonus balance: €0.00
– Real balance: €7,761.00
I subsequently contacted Vemabet support seeking an explanation. On 29 August 2026, a support agent named “Vitaly” told me that the cancelled withdrawal funds had allegedly been returned to my Vemabet balance and that those funds were subsequently used for gambling, leaving the balance at €0.
However, Vemabet did not provide any transaction history, betting records, dates, games, amounts, bet IDs or other documentary evidence supporting this allegation.
I dispute this explanation and have specifically requested the records necessary to verify it.
My account is now inaccessible. When I attempt to log in to Vemabet, the website displays the message “Conta bloqueada” (“Account blocked”). I have a screenshot documenting this.
On 11 September 2026, I sent Vemabet a detailed formal request for the complete account and transaction history. Among other things, I requested:
– the complete account ledger and transaction history;
– complete records of both withdrawals and their cancellations;
– the reason and date/time of each cancellation;
– records showing the alleged return of the funds to my balance;
– every bet/transaction through which Vemabet claims the €7,761 was subsequently gambled, including dates, amounts, games/events, IDs and results;
– the balance immediately before and after the withdrawals were cancelled;
– records concerning the blocking/restriction of my account.
Vemabet replied only that my request was being reviewed by its team and that I would receive an update after the review was completed. As of the date of this complaint, I have not been provided with the requested account or betting records.
I have also filed a formal complaint through the Anjouan licensing complaint mechanism.
I am asking LCB to contact Vemabet and assist in resolving this dispute.
I request either:
1. Payment of the €7,761 owed to me; or
2. If Vemabet maintains that the €7,761 was returned to my balance and subsequently gambled, production of the complete verifiable account ledger and individual betting/transaction records demonstrating exactly how, when and where the entire €7,761 was used.
I can provide documentary evidence supporting the above, including the balance screenshot, withdrawal confirmation emails, successful KYC confirmation, account-blocked screenshot, correspondence with Vemabet support, my formal request for the account records, Vemabet's response to that request, and the Anjouan complaint confirmation.
I respectfully ask LCB to contact the casino representative and investigate this matter.
Montant contesté: 7.761€
Casino: Vemabet casino
Cas #: 4694
Je dépose cette réclamation contre Vemabet concernant un montant de 7 761 € que je n'ai pas reçu. Mon compte Vemabet affichait un solde en argent réel de 7 761,00 €, sans bonus. Le 25 juin 2026, j'ai effectué un retrait de 2 761 € via Skrill. Vemabet m'a envoyé un courriel confirmant la réception de ma demande. Le 7 juillet 2026 à 13h17, Vemabet m'a envoyé un courriel confirmant la réussite de ma vérification KYC. Ce courriel précisait que je pouvais utiliser toutes les fonctionnalités de mon compte sans restriction, y compris les retraits. Une minute plus tard, à 13h18, Vemabet a confirmé la réception d'une seconde demande de retrait Skrill d'un montant de 5 000 €. Le total des deux demandes de retrait s'élève donc à 7 761 €. Je n'ai reçu ni 2 761 € ni 5 000 € sur mon compte Skrill. Les deux demandes de retrait ont été annulées. Je possède également une capture d'écran de mon compte Vemabet indiquant : – Solde total : 7 761,00 € – Solde bonus : 0,00 € – Solde réel : 7 761,00 €. J'ai ensuite contacté le service client de Vemabet pour obtenir des explications. Le 29 août 2026, un agent du service client nommé « Vitaly » m'a indiqué que les fonds d'un retrait annulé auraient été recrédités sur mon solde Vemabet et utilisés pour jouer, ramenant le solde à 0 €. Cependant, Vemabet n'a fourni aucun historique de transactions, relevé de paris, dates, jeux, montants, identifiants de paris ni aucun autre document justificatif. Je conteste cette explication et j'ai expressément demandé les documents nécessaires à sa vérification. Mon compte est désormais inaccessible. Lorsque j'essaie de me connecter à Vemabet, le site affiche le message « Compte bloqué ». J'en possède une capture d'écran. Le 11 septembre 2026, j'ai adressé à Vemabet une demande formelle et détaillée pour obtenir l'historique complet de mon compte et de mes transactions. Entre autres, j'ai demandé : – le relevé de compte complet et l'historique des transactions ; – l'intégralité des enregistrements des retraits et de leurs annulations ; – le motif et la date/heure de chaque annulation ; – les justificatifs du prétendu retour des fonds sur mon solde ; – chaque pari/transaction par lequel Vemabet prétend avoir misé les 7 761 €, y compris les dates, les montants, les jeux/événements, les identifiants et les résultats ; – le solde immédiatement avant et après l'annulation des retraits ; – les justificatifs relatifs au blocage/à la restriction de mon compte. Vemabet a seulement répondu que ma demande était en cours d'examen par son équipe et que je serais informé une fois l'examen terminé. À la date de cette réclamation, je n'ai toujours pas reçu les relevés de compte ni les informations relatives aux paris demandés. J'ai également déposé une réclamation officielle auprès de l'autorité de régulation des jeux d'Anjouan. Je demande à cette autorité de contacter Vemabet et de contribuer à la résolution de ce litige. Je demande : 1. Le paiement des 7 761 € qui me sont dus ; Ou 2. Si Vemabet maintient que les 7 761 € ont été recrédités sur mon compte et ensuite misés, je demande la production du relevé de compte complet et vérifiable, ainsi que des enregistrements individuels de paris et de transactions démontrant précisément comment, quand et où la totalité des 7 761 € a été utilisée. Je peux fournir des preuves documentaires à l'appui de ce qui précède, notamment la capture d'écran de mon solde, les courriels de confirmation de retrait, la confirmation de vérification d'identité (KYC), la capture d'écran du blocage de mon compte, les échanges avec le service client de Vemabet, ma demande officielle d'accès aux relevés de compte, la réponse de Vemabet à cette demande et la confirmation de ma réclamation auprès d'Anjouan. Je demande respectueusement à LCB de contacter le représentant du casino et d'enquêter sur cette affaire.
Montant contesté: 7.761€
Casino: Vemabet casino
Cas #: 4694
I am submitting this complaint against Vemabet regarding €7,761 in funds that I have not received.
My Vemabet account displayed a real-money balance of €7,761.00, with €0.00 bonus balance.
On 25 June 2026, I requested a withdrawal of €2,761 through Skrill. Vemabet sent me an email confirming that the withdrawal request had been received.
On 7 July 2026 at 13:17, Vemabet sent me an email confirming that my KYC verification had been successfully completed. The email specifically stated that I could use all account features without restrictions, including withdrawals.
One minute later, at 13:18, Vemabet confirmed receipt of a second Skrill withdrawal request for €5,000.
The two withdrawal requests therefore total exactly €7,761.
Neither €2,761 nor €5,000 was received in my Skrill account. Both withdrawal requests were subsequently cancelled.
I also have a screenshot from my Vemabet account showing:
– Total balance: €7,761.00
– Bonus balance: €0.00
– Real balance: €7,761.00
I subsequently contacted Vemabet support seeking an explanation. On 29 August 2026, a support agent named “Vitaly” told me that the cancelled withdrawal funds had allegedly been returned to my Vemabet balance and that those funds were subsequently used for gambling, leaving the balance at €0.
However, Vemabet did not provide any transaction history, betting records, dates, games, amounts, bet IDs or other documentary evidence supporting this allegation.
I dispute this explanation and have specifically requested the records necessary to verify it.
My account is now inaccessible. When I attempt to log in to Vemabet, the website displays the message “Conta bloqueada” (“Account blocked”). I have a screenshot documenting this.
On 11 September 2026, I sent Vemabet a detailed formal request for the complete account and transaction history. Among other things, I requested:
– the complete account ledger and transaction history;
– complete records of both withdrawals and their cancellations;
– the reason and date/time of each cancellation;
– records showing the alleged return of the funds to my balance;
– every bet/transaction through which Vemabet claims the €7,761 was subsequently gambled, including dates, amounts, games/events, IDs and results;
– the balance immediately before and after the withdrawals were cancelled;
– records concerning the blocking/restriction of my account.
Vemabet replied only that my request was being reviewed by its team and that I would receive an update after the review was completed. As of the date of this complaint, I have not been provided with the requested account or betting records.
I have also filed a formal complaint through the Anjouan licensing complaint mechanism.
I am asking LCB to contact Vemabet and assist in resolving this dispute.
I request either:
1. Payment of the €7,761 owed to me; or
2. If Vemabet maintains that the €7,761 was returned to my balance and subsequently gambled, production of the complete verifiable account ledger and individual betting/transaction records demonstrating exactly how, when and where the entire €7,761 was used.
I can provide documentary evidence supporting the above, including the balance screenshot, withdrawal confirmation emails, successful KYC confirmation, account-blocked screenshot, correspondence with Vemabet support, my formal request for the account records, Vemabet's response to that request, and the Anjouan complaint confirmation.
I respectfully ask LCB to contact the casino representative and investigate this matter.
Soumis via le formulaire de plainte LCB
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