Prisme/Slots de Vegas/Salon VIP/Cool Cat/Cirrus/POC/Club Player/Wild Vegas

Hi Ingrid,

i didn´t cancell my withdraw on 9k. Cool cat approved 1k of 5k on a check withdrawel and cancelled at the same time another check withdraw on 5k.

Even if i´ve cancelled withdrawels i have always had one or two pending withdrawels that i have been saving to speed up the withdrawel process!

Thanks again for looking in to my mather!!

Your doing a great job!

/Jurre

On the wrong line but still a thank you. It´s nice to se that things speed up when you look in to it!!!

Hi Jurre,

Thanks for your thanks it was my pleasure to help.

Just to clarify, you did cancel the 9K withdrawal on Nov. 13, so the whole process had to start again.

Best regards,

Ingrid

Okey,

i´ve cancelled so many withdrawels during this period. So I bealive your right!

Thx again

Hey Ingrid, r u well? could i have an update on my prism withdrawal plz, my username is giro247. Thanks

Hi Giro,

Tomorrow is the 10th business day since you requested your withdrawal, so it should be approved between today and tomorrow.

Best regards,

Ingrid

thanks ingrid for your swift reply, happy holidays

Merry Xmas everyone!!  I hope you have a beautiful day with your family and friends! 

Warm regards,

Ingrid

Thanks Ingrid
            I picked up my withdrawal today. Thanks again for the free chip also. Have a Merry Christmas.

hallo prism aff mngr
i create an account at cool cat casino tried to reedem No Deposit Casino Bonus - EXCLUSIVE cashable $400 LCASINOBONUSES.COM before 20xbonus but could not be reedemd at this time i talk with live chat they told me that players from the netherlands have to deposit first to get this free chip but its a no deposit so i did deposit a small amount first lost it and ask chat again for that exclusive LCASINOBONUSES.COM but they tell me that this is for players that deposit at the casino couple times my frends who told me about this site they get this LCASINOBONUSES.COM without any deposit and i cant get it
can you pls check this for me pls

Hi Ingrid'
I have a question I just recently made a withdrawl with Coolcat casino and looked on website to find amount of payments and time frame installments would be paid out and could find no info. Could you please explain process and time frame. It was a nice christmas gift. Thank you for your time.
Judi99

Hi Gregor,

Thank you for writing.

Actually, and please tell your friends if they're from Netherlands as well, this casino doesn't allow free chips for players of your country:

http://www.coolcat-casino.com/support/online-casino-terms-conditions.php

This doesn't mean they can't redeem the chip, because the system doesn't have a feature that allows us to restrict the bonus code by country.  Players from Netherlands and any of the other restricted countries will be able to redeem the bonus, but they will not be able to cash out since it goes agains the terms and conditions.

In your case, the code was denied due to an error, which was lucky for you because that way you contacted CS: please ALWAYS check Terms and Conditions before requesting a bonus, especially you since Netherlands is restricted in a high number of casinos.

What they mean when they said you can receive a free chip if you deposit is that sometimes the casino makes exceptions.  In this case, they're willing to make an exception if you make a deposit, but you do have to make a larger deposit than $5, our standard minimum is $25.

After your deposit please contact CS and ask them to credit you $400 from that bonus code, I'll write a comment in your account.

Best regards,

Ingrid

Hi Judi,

Congratulations on your winnings!!

It usually takes 15 business days for a withdrawal to be sent.  However, we're unable to send very large amounts, so your withdrawal will be sent in installments.  I'll send you further details regarding your specific withdrawal by PM (personal message).

Best regards,

Ingrid

Hi everyone,

FYI: I'll be away from the office for a few days, I'll read anything you send me on Tuesday next week.

Happy New Year! 

Ingrid

Have a great little vacation Ingrid
Happy New Year!

I recently have been playing at the "Cool Cat Casino", games were interesting and fun. However I made a withdrawl request on 12/10/09 for my winnings, i have yet to recieve anything and money still shows pending. they stated 7 to 10 days well it is now almost 30 days. i get excuses like behind on payments, holidays ect... if i even get through to them. Will I ever get my money from this casino or is it all just a scam... Does anyone know what more i can do to get my money or report this casino somewhere?  THanks

Ingrid Finally my payment have been Aproved!!!

What im must do now? only wait?

Thxs for u Help. . . .

Hi Lilrabbit,

Please send me your username by PM and I'll be happy to look into it.

Best regards,

Ingrid

Hi JuliSantino,

It usually takes a few days for the payment to be processed, sent to our processors and sent to you by them.  It should be in your NETeller account soon.

Best regards,

Ingrid

Hi Ingrid,

I put in a withdrawal request at slots of vegas on a free chip on 14th December. all the documents were in order and was told it would be settled this, week but as its now the end of the week im a bit concerned as seems to be dragging on a bit now.I appreciate we have had the holidays but its been well over the 10 days now so can you please find out when im going to receive the money.my user name is acornish


many thanks ,


Adem.

Hi Adem,

There's been some delays because of the holidays, we are sorry for the inconvenience.

I'll check up on it and make sure it is approved and sent to you as soon as possible.

Best regards,

Ingrid

Hi Ingrid
Just wanted to let you know one of my withdrawls was approved the other day. But I have another question will my other withdrawls just stay in my account. And be prossesed one at a time. Thats so dangerous for me. Not alot of will power .
judi99

Hi Ingrid,

Have just checked and its now been approved,just waiting now for the transfer into my Neteller account.

Many Thanks for your time,

Adem

Hi Judi,

Yes, the rest of your withdrawal was re-requested in the amounts of the installments that will be approved and the requests will stay pending until then.  This is your money so it must be kept in your account; your next installment will be approved 7 to 10 business days after the first one and so on.

Best regards,

Ingrid

Thxs ingrid. Today im recive a pay of $150. im have waiting for 22 bussines day,. But Finally Prism Casino Payme Im so Happy.. . . . ..

Thxs..

Hi Ingrid,

Have just received an email from neteller saying that the $300 has just been paid into my account.

Quite amazed as i was expecting to wait the full 7-10 days but have been paid on day two!

Many thanks again Ingrid really appreciate your time.



Ps.Can only say to people Slots of Vegas is where its at $300 Free chip PAID JOB DONE!!!

Hi Ingrid,
All I can say is that it is wonderful to have you in our corner. It's been 3 business days since my withdrawl was approved and guess what I got it today it my quicktender account. That was FAST for Coolcat casino. So hopefully it will be this way with the rest. Now I will pray to the Casino Gods.
Thanks so much
judi

Hi all,

There were some delays in approving withdrawals due to the holidays so some withdrawals have been sent sooner than usual; I'm glad to hear you received your funds, enjoy!!

Best regards,

Ingrid

Hi Ingrid
I just chatted with coolcat support and they said I am 2 weeks out from my next approval. It has been 10 bussiness days since the last approval.
I know that is the biggest battel to get done. There is no telling how long it could take to hit my quicktender. Sorry to be a pain.
Thanks Judi

Hi Judi,

Today is the 10th day which means your installment should be approved today;  Customer Service doesn't have details regarding specific withdrawals, they just give approximates and in this case I imagine they were giving some extra time in case there was a delay, sometimes they do that, especially when it's installments because time frames vary depending on different factors such as player class, location of the player, etc.

If you wish you can send me a PM whenever you have a question, I do have access to specific details (I help out a few players that contact me instead of hundreds, like them) so I'll be happy to check up on things for you.

Best regards,

Ingrid

Ingrid you are just a sweetheart thank-you. Thrilled to have you in our corner.
Judi

Hello Ingrid
I cashout a withdraw on Jan,7,2010 And Iam still waiting for Approval at coolcat casino 21 buisness days later.

Hi Mittins,

Thank you for posting and letting me know.

I'd like to apologize on behalf of the casino for the delay; your withdrawal should be approved later on today and I'll try to get the funds sent to you as soon as possible.

Best regards,

Ingrid

Hello Ingrid
I really appreciate your response to my situation. You are a gem Thanks alot.

Hello Ingrid
I check my account and they broke down my withdraw at a lesser amount at Coolcat.I don't understand why.And what are they doing.

                            Thanks Mittins07

Hi Mittins,

When withdrawals are higher than $2K the casinos approve them in installments depending on the player class and the weekly limit the casino has.  This is also for the safety of most players depending on the country they are from.

Best regards,

Ingrid

Hi Ingrid, I've been having some trouble with Cool Cat and Cirrus as far as getting my withdraws approved from real money deposits. I was told you work with prism but that you may also know who to contact in order to help. Cirrus has lead me on for 18 business days now and cool cat is on day 13, both casino keep telling me, the same thing week after week :"Henry: Due to the high amount of requests we are handling at the moment we are a bit behind schedule". if you can help, thanks

Hi Henry,

I'll be happy to take a look and see if there's something wrong, however what they said is true: there's been a lot of withdrawal requests lately so things are a little backed up.  This is a good thing for players because it means a lot of people (more than usual) are taking their winnings home, but I do apologize on behalf of the casinos for the delay.

Can you send me your username by PM or post it here? I couldn't find your accounts.

Best regards,

Ingrid

Hi Ingrid
It's me again can you check and see when they are going to make my installment please. Thank you so much.
judi

hello everybody

as you can see I am a new memeber (from Italy) and this is my first post
and would like with this thanks publicly INGRID for her efforts with COOLCAT CASINO (I can imagine your comments DD).
I have been partially paid (after a month....but knowing them this is a reasonable time ^_^), as per their rules, and I am waiting for the balance!

this is an excellent result to me and I must thank this forum (which gave me the opportunity to find a person involved with COOLCAT) and the Manager of Prism for her concern!

I am very pleased to be part of this community


PS forgive my errors...I'm foreigner :-P


Marina

Hi Judi,

Each installment will be approved 10 business days after the previous one, so your next installment is scheduled for next week.

If you're asking me when you can expect the installment they approved last week to be sent to you, it should be soon, I'll look into it and keep you posted.

Best regards,

Ingrid

Thank you Thank you Thank you

Hi Ingrid Long time no talk lol
I have PMed you - finally had a couple of wins

Hi, Ingrid
just wandering if you had any more info on the $80.00 Party City withdrawal?
user name: cjstech
Thanks For helping.
best regards, Greg

Hi Greg,

Yes, sorry, I wasn't able to PM you yesterday.  Your $80 were re-sent by Western Union; in a couple of business days (by Wednesday at the latest) I'll have the information you'll need to pick them up in a WU location near you.

Best regards,

Ingrid

Thank you so much for checking on it for me. 
You do good work! 
I'll be looking forward to getting the WU pickup info from you.
Thanks again,
-Greg

Hi Greg,

I just sent you the WU information by PM.  Let me know if you have any questions. 

Best regards,

Ingrid