Prisme/Slots de Vegas/Salon VIP/Cool Cat/Cirrus/POC/Club Player/Wild Vegas

Hi Ingrid,
        I just resubmitted my documents and authorization form. Could you check and let me know when they recieve them and update them. My user name at prism is hondarex2. I know the process will take about a month to get my funds but the last time it took 8 weeks.
                                                Thanks Dave

Hello Ingrid,

Can you please help me. I've been waiting for my withdrawal for 46 business days from Slots Of Vegas. It has been approved 16 business days ago, but still no money in my Neteller acc. CS or withdraw dept isnt much help. Slots of Vegas account name kurander43.

Many thanks in advance! Im losing hope here.

edit: Can you also check my other withdraw at SOV, from ND chip? Is it ok? Can I expect a faster process this time please?

Hi Ghostman,

I'm sorry to see it's taken long for your withdrawal to be processed.

It seems there was trouble sending funds to your NETeller account since you've never used it to deposit.  Funds were sent to your MoneyBookers account, enjoy your winnings!

Best regards,

Ingrid

Hi Camaross,

It usually takes 7 to 10 business days for the withdrawal to be approved plus another 7 to 10 business days for funds to be sent.  However, the process is a little delayed, and to make matters worse, there are holidays these two weeks in some countries around the world (due to Holy Week) and this affects the payment processors we use, delaying the process further.

There was no need to re-send your documents, they were already on file.  Your withdrawal will be approved and sent to you as soon as possible.

Best regards,

Ingrid

The problem was, that Slots of Vegas didnt have MB as withdraw method - I even asked of that, but no luck -> so I opened Neteller account to get the money. Well, I prefer MB, so this is better.. however, for future, it would be nice if I can chose to withdraw to MB myself.

But the best thing here is that the waiting is over. Thank you so much for clearing this up with me! Im so glad that I found this topic and you, and your response were this fast and the result was instant.

Thanks again!

Hi Ghostman,

I was happy to help.

I believe MoneyBookers is not usually a withdrawals option, it was used this time in order to avoid delaying your withdrawal any further.

Best regards,

Ingrid

hello ingrid, hope all is well , i have to withdrawals from coolcat which are still pending,feb 8 , feb 11, . please look into this thx cosmod11

Hey Ingrid, is my payment soon to be made? it's been 10 days and still nothing from the $107, thank you.  Username's gagufe at PoC.

Hi Cosmo and Gabe,

I apologize for the delay in writing back.  We had a couple of days off here due to Easter (Holy Week) and so I've been kind of crazy with stuff.

I'll check your accounts tomorrow and get back to you.

Best regards,

Ingrid

Don't worry Ingrid, I'm glad that I got a response from you

Maybe this isn't the right place for this but seems as good a place as any.  To skip a lot of details, my husband moved out and left lots of messes for me to clean up.  My computer and many many online casinos (these in particular) contained so many duplicate logins that it took well over an hour for me to make my first round of deletions. I was the one who was gambling online- he was jealous.  The only time he ever deposited anywhere was when he took 25 bucks of mine he was supposed to put into a bingo site for me and spun a few minutes of Paydirt! instead.  

At first I did't mind too much, but then my internet connection was getting bogged down on my laptop while he zipped away in another room on my PC.  Then, even though I had certified at many and deposited at some, I was getting my coupon codes rejected, while he was spinning Ronin happily.

He kept going back to the same codes and they were getting accepted and I was getting nowhere.   All he wanted to do was beat the playthrough!  But he never cashed out and never would.  He tried a few times and was denied.  I made my playthroughs a few times and sent my docs and waited just to see a few weeks later the manager took my money.  No explanation, but I suspected it may have be
en due to my husband, the casino whore.  Casino reps were calling him all the time telling him they didn't care how many accounts he had just DEPOSIT at one already!  

Ingrid, there were at least and up to probably 9 different logins for him stored in my registry for each of his accounts at each of your and any other casino he could get his name into.

And here I am, can't get any of the codes to work for me.  They just came out and they already say they've been redeemed.  And during the cleanup I accidentally deleted some of my logins and darned if I didn't accidentally register an additional account and immediately got locked out.  Lucky I had my authorization form from Palace of Chance that has 10 sites and my usernames listed so I was able to avoid creating duplicates at these.  I hope some new casinos open up so I have a chance to play and/or cashout!

PS just finished talking with another casino...
okay this isn't funny.  Now everyone is jumping on the bandwagon to close my  accounts. And Jake walks around without a care.  He doesn't even have a computer, or a home.  I worked hard to have what I have, and fought hard to keep any of it from his pawn-shop loving hands.  I'm not mad at the casinos, but just even more disgusted with him. This bites.  I think this is 4 sites now which have terminated me.  I feel really discouraged.  This is like calling the police but they didn't see him do anything so well, he can do what he wants.  And I have to not only put up with that but also know he is laughing because he is ruining the only thing I have left for entertainment and profit.  Stuck in the country without a car or a human to talk to.  Guess this is why they don't want US (me) to gamble.  Look where it gets me.  It's a man's world, alright. 

Hi Gabe,

Your withdrawal was approved on Monday.

It usually takes 7 to 10 business days for funds to be sent; I will keep an eye on it and try to get it sent to you as soon as possible.

Best Regards,

Ingrid

Hi Chilly,

Please let me know by PM which casinos you want to play in and the username you used in them, I'll be happy to have the accounts reviewed and see what we can do.

Best regards,

Ingrid

Hi Cosmo,

I'm really sorry but I don't have an update for you yet, I'm hoping to have some information tomorrow.

Best regards,

Ingrid

Hi Ingrid
I hope you had a wonderful holiday. Just wanted to let you know they finally approved my last withdrawl on Thursday. Was wondering if you could keep the ball rolling for me. It took awhile for my last one to be sent hopefully it will only be the 10 business days this time.
Thanks for all your help
Judi

Hi Judi,

Yes, I was happy to see your last installment approved.  I'll keep an eye on it and try to get it sent to as soon as possible.

Best regards,

Ingrid

But you told me almost 2 weeks ago that it was already approved =/
how much longer will it take?

Hi Gabe,

I'm sorry if you misunderstood. What was approved some time ago were your documents; your withdrawal was approved on Monday, this week.  And funds will be sent soon, by next week at the latest.

Best regards,

Ingrid

Hello Ingrid you know more about my Wihtdrawl Status @ Wild Vegas ?

Hi Ingrid,
      I just checked my account history and my withdrawal shows up as approved today. My acount name at Prism is hondarex2. Could you check it out for me and let me know when the money gram goes through.
                                          Thank you

Hi Ausnutzer,

Your Wild Vegas withdrawal was approved last week, it is now in the Finance department and it will be processed to be sent.

Best regards,

Ingrid

Hi Camaross,

It takes 7 to 10 business days for the Finance department to process you withdrawal, send it to the third party payment processor and for them to send it to you.

Please know your withdrawal amount is over the maximum limit set by MoneyGram, so it will be sent by check instead.

Best regards,

Ingrid

Hi Ingrid,
        What is the limit for money gram? In the withdrawal section it says max withdrawal 1500. Also if it sent by check will there be a longer delay.

Hi Camaross,

$1,500 is in cases when depending on where the player lives, MoneyGram is the best option (we can only send checks to the US and Canada).

MoneyGram's maximum limit is under $1,000, so it would need to be split in two payments and they can't be sent one after the other one, so it would actually take longer than simply sending you a check.

Best regards,

Ingrid

Will it be overnight express? If so, what are the fees? For future withdrawals of over 1000 should I use overnight express and what would the fee be?

Hi Camaross,

Overnight express is just the name of a payment method, it doesn't mean that it's sent overnight.  It is sent by check through FedEx, it takes a couple of days to reach you once it's sent.

The fee varies depending on the third party processor that sends your withdrawal and the amount.  It will be around $65 most likely.

Best regards,

Ingrid

Hello my Withdrawl from Wild Vegas is approved since 5. April but no money on Neteller, could you pls check out.

Thx regards -Ausnutzer-


finally i received all my money ty very much 

Hi Ausnutzer,

It takes 7 to 10 business days for funds to be sent, they were sent to your NETeller account earlier today.

Best regards,

Ingrid

Hi Ingrid
      Today is the seventh business day since my withdrawal was approved. Could you check to see if the funds were sent yet. My user name at Prism is hondarex2

Hi Camaross,

Not yet. I'll be in meetings a large part of the week so please know that the casino's Customer Service representatives can check for you, it's easier to reach them by chat or phone.

Best regards,

Ingrid

Dear Ingrid,
What i am posting is to an account manager kyle - what i am sharing happened in February  i have been reading your posts to other people and it very much seems like you are the person i needed to be talking to.  i did talk to some very nice ladies in accounting -they found the faxes that no one else could find.  of the course the next phone call they couldn't find my faxed information again. after that it was you broke the rules so there is no money  to withdrawal
penelopep56
April 23, 2010
Dear Kyle.
I have thought about it along time.  I was trying to get over the anger. I was treated rudely by your staff.  Instead of your customer service solving a problem I was told to write an email.  I think one out of 5 was ever answered.  And it was answered by staff and it should have been a manager. (that’s who I addressed it too) that's who I was told to address it to. 

I take time and read the rules and or call customer service and ask for the rules as they apply – I had more than one occasion when there were no rules to be found,  or the rules read to me weren't the ones I read.  In the case of the rules-> I am talking about the tournament rules – I believe the tournaments were are on the prism casino site  --one of your casino sites.  1st there were no rules at all  called customer service  to ask  than  some rules were put up  I read them at least twice.  I didn't break any of the rules I read at all.  I finally was told by customer service there was a limit on how many free tournaments I could play- when I ask why I could no longer play. In the rules they said there was no limit ON how many or how many times you played a particular tournament.  The other players were playing multiple tournaments also.  I played one tournament for $ 30.00.  I could not ever get the game window to come up.  I was never able to play.  The amount was deducted from my account but it was never refunded to me.  I was told to send emails – they were never answered.  I was told if I deposited that I could play one more free tournament. That never happened.  I think I deposited twice after that. when I ask why  I still wasn't allowed  to play any more free tournament's I got some non-answer like send an email  or come back later or they didn't know why. 

I have never withdrawn any money from any of your casinos ever.  I ask if I was allowed to withdrawal.  I was told yes.
I went thru the withdrawal process for 3 weeks until I told I couldn't withdrawal anything and instead of $300.00 I was going withdrawal there was $1.00 in my account.  I guess you all saved that money. 

I will not deposit any more any to any of your casinos ever.  Most people realize that they will probably lose all there money when they go into casino.    I know the odds are against me that's why they call it gambling.
I never have been treated so rudely by any casino in my life.  I played by the rules as they were laid out on your tournament webpage.  Told 3 weeks later 4 weeks later I had broken them.
Anyway – I guess I don't mind losing but if I win and go by the rules I played thru my bonus. The money I won from the free tournaments- this is while a still had a balance- I played thru  that also. 

You couldn't refund my money.  And you couldn't let me withdrawal the money I had won after saying I could. 
I don't know why I am wasting my time.  I don't even remember how much money I deposited in to your casino group.  I really was just wasting my time – you obviously didn't have any intention of letting me withdrawal it.  Most Casinos know that if someone wins and they withdrawal  they will probably be back – you will probably have a customer for life.  Treat them like you treat me – you are wasting your time. You are wasting the casino money on advertising and what else you have to pay for --to get customers in the door.  I will never be back- why would I be stupid enough knowing that if I do possibly win--  I will never be able to withdrawal it--- If I have a customer service issue  you never act to resolve it .  You post rules that you don't go by.  I guess you will either get it    There are too many great casinos that have excellent customer service.

Sincerely yours,
Penelope Posner
penelopep56

Dear Ingrid,

what i would have considered an exceptable resolution-basically this had to do with an email i got concerning free tournaments from prism? wild Vegas? one of them in your group - i love tournaments so i was excited-well evidently- it was grand opening and the weekend-there were no rules and things were not working right.  asked customer service about rules-they didn't know
needed a refund when one of the money tournaments i played in failed to start but they told me i had to email a manager at another casino site  about it they couldn't help me  i sent a few emails  about this issue and they were never answered.  everytime i called customer service about it  even after the weekend they said write an email - never answered  sorry i am so wordy- anyway no one told me that was a limit on how many tournaments i could play - i ask cs for the rules  -they didn't seem to know any to tell me. when the rules were finally posted again no limit  about playing the tournaments 
what i would have considered an exceptable resolution: a refund of the tournament that i paid 30.00 for but did not get to play  about not getting to withdrawl any of my winnings  -- i would say probably i should of gotten all of them

since as i was doing my best to play rules.  and it's ya'lls responsibility to have the rules there    geeze i am reasonable person if someone had just explained to me  but to wait til i had a withdrawl  pending for 3 weeks and was told i was eligible for it.  i specifically ask cs if i could withdrawl the funds.? Not one said anything to the contrary.  I think something instead of nothing should of been worked out on the winnings. Also i was told if i deposit again i could participate in one free tournament - i did  deposit but i still was not allowed to play. i didn't try to participate in the money ones because i hadn't received a refund yet.
any way thanks for listening - when i got on this site - and read the review well  i wished i had learned about this site first
thanks
penelopep56

Hi Penelope,

I'm away from my desk at the moment and probably will be for most of the day, but I'll try to review your posts and write back to you later today.

Best regards,

Ingrid

hi ingrid -- i got the first installment today.  thanks for your help.  if you could let me know when to expect the second installment, that would be great.

Hi - I'm hoping you can help - I made a withdrawal request from Cool Cat - Account name is tinycomet - in December for $5000. I received $2000 in January and have just received the $1500 that was approved 3/4. I understand there have been issues with processing to US players -but 4 months is a bit excessive.

Can you tell me how much longer for the remaining $1500? It feels like I am just going in circles everytime I contact the accounting department.

Hi Ingrid,
  Could you check to see if my funds were sent. Unable to log onto the casino. Username hondarex2 at Prism. Thank you

Hi please help!!!! I play at almost all ur casinos-have been for over 2 years. I have been waiting on approval since March 7th at Club Player-account name hockey2...am getting depressed since I love playing at all of them! It has never taken this long what is the problem?? I have been in contact with withdrawals and its end of week, that comes and goes and its end of week again :'(

Just talked to CS and they said by end of this week for approval- I hope so.  Am so addicted I need to deposit again but I have never waited this long Im scared

Hi Penelope,

I sincerely apologize for the delay in writing back.

Regarding the tournaments, I'm sorry to hear customer service didn't provide you with specific information.  Basically, even if the terms didn't mention it at the time, when you enter a free tournament and win it is the equivalent to a free chip and all our terms explain that you cannot use two or more free chips in a row.

Regarding your $30, please send me a PM letting me know if you would like us to credit them back to your account or, if you can open an eWalletXpress account, we can send them there.

Best regards,

Ingrid

Hi TC,

Unfortunately as you said there have been delays this has affected installments that are not being sent as regularly as usually they would be.

I will follow up on your last installment and make sure it's approved and sent as soon as possible.

Best regards,

Ingrid

Hi redbird,

It should be sent at the end of this week.

Best regards,

Ingrid

Hi Camaross,

Your check was sent during the weekend, you'll receive it most likely tomorrow.

Best regards,

Ingrid

Hi Sunny,

I will follow up on your withdrawal request and make sure it is approved as soon as possible.

On behalf of the casino I’d like to apologize for the long delay in approving your withdrawal.  Until a couple of months ago, it would always take 7 to 10 business days for withdrawals to be approved.  However, at the beginning of the year there was an unusually high amount of withdrawals requests and it delayed the whole process.  The casino is slowly getting back up to date and we expect to be back in the usual timeframe very soon.

I am sorry to say your withdrawal will not be approved this week.  Customer Service is only giving estimates but they don't have access to specific information for each withdrawal. I have more access because I'm an Affiliate Manager so I don't want you to have your hopes up for this week.

I will contact you back with more specific information as I receive it but in the meantime please feel free to send me a PM and I'll keep you posted.

Best regards,

Ingrid

Dear Ingrid,

Thank you for your help.  I really thought  it was a lost cause.  Two of the reasons i don't like to send emails is my lack of writing skills and my wordyness. lol thanks for putting up with both

Penelope

I was happy to help Penelope

[quote author=prism aff mngr link=topic=5786.msg95003#msg95003 date=1272403299]
[quote author=Penelope Posner link=topic=5786.msg94109#msg94109 date=1272022793]

Hi. I am new to this site, how can I get help with a pending withdrawal from Cirrus casino?

great, thanks v much ingrid. 

I have requerest a withdraw on vip lounge casino on 03/02/2010 today 04/28/2010 the withdraw still pending. what more time i need wait to get the withdraw aproved? My username is afrabitt.

hi Ingrid,
 
    Just checking on my refund -didn't hear back from you yet. And I don't know which casino you are going to put my refund into.  I don't really have a preference.

thanks again for all your help,
Penelopep56