I got 150 free spins at Starburst when deposited €20 or more. From free spins had €14 bonus money. Wagering is normally 35 times is €490..when i looked in my account i had to wager more then €8700. I contacted customer support, that was monday evening and until today the issue is still not solved. I contacted customer support tuesday, wednesday and thursday. I send mail to thursday and friday to customerservice-international@mrgreen.com and no reply and still wagering issue not solved. Think because with bonus money i played is now €160 so they let customer wait. And hope customer is sick of it and plays at casino and money is gone. I had this one time before the wagering issue and that time it was solved within one and a half hour. Now already four days and still not solved.
Mr Green has gone the wrong way at customer support service...first it was a lot better
J'ai obtenu 150 tours gratuits sur Starburst lorsque j'ai déposé 20 € ou plus. Des tours gratuits, il y avait 14 € de bonus. La mise est normalement de 35 fois, soit 490 €. Quand j'ai regardé sur mon compte, j'ai dû miser plus de 8 700 €. J'ai contacté le service client, c'était lundi soir et jusqu'à aujourd'hui le problème n'est toujours pas résolu. J'ai contacté le service client mardi, mercredi et jeudi. J'envoie un courrier jeudi et vendredi à customerservice-international@mrgreen.com et aucune réponse et le problème de mise n'est toujours pas résolu. Pensez parce que avec l'argent bonus que j'ai joué, c'est maintenant 160 €, alors ils laissent le client attendre. Et j'espère que le client en a marre et joue au casino et que l'argent a disparu. J'ai eu ce problème une fois avant le problème des paris et cette fois-là, le problème a été résolu en une heure et demie. Cela fait déjà quatre jours et toujours pas résolu.
M. Green a fait fausse route au service client... au début, c'était bien mieux
I got 150 free spins at Starburst when deposited €20 or more. From free spins had €14 bonus money. Wagering is normally 35 times is €490..when i looked in my account i had to wager more then €8700. I contacted customer support, that was monday evening and until today the issue is still not solved. I contacted customer support tuesday, wednesday and thursday. I send mail to thursday and friday to customerservice-international@mrgreen.com and no reply and still wagering issue not solved. Think because with bonus money i played is now €160 so they let customer wait. And hope customer is sick of it and plays at casino and money is gone. I had this one time before the wagering issue and that time it was solved within one and a half hour. Now already four days and still not solved.
Mr Green has gone the wrong way at customer support service...first it was a lot better
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