Cloudbet casino - No Payment Issue

Cloudbet – Account Suspended and Approximately €5,800 in Funds Withheld Following Betting Integrity Review Casino/Sportsbook: Cloudbet Cloudbet Username: Bigturino Complaint Type: Withdrawal Issue / Account Suspended Disputed Funds: €3,807.83 remaining balance + 1 ETH withdrawal (approximately €2,001.38 at the time of the request) Withdrawal Reference: 1203433 Dear LCB Complaints Team, I am submitting this complaint to request your assistance in resolving a serious dispute with Cloudbet concerning the suspension of my account and the withholding of approximately €5,800 in funds. Chronology of Events On November 6, 2026, I requested a withdrawal of 1 ETH, worth approximately €2,001.38 at that time, under transaction reference 1203433. After submitting this withdrawal request, my Cloudbet account still displayed an available balance of €3,807.83. Later that day, Cloudbet informed me that withdrawals had been restricted because of a betting integrity investigation that could take up to six months. On November 7, 2026, Cloudbet subsequently suspended my entire account, preventing me from logging in, accessing my betting history, checking my balance or withdrawing any funds. During a conversation with customer support, I was informed that the review concerned a particular football match, Victoria vs Gazzelle, on which I had placed a Half-Time/Full-Time 1/1 bet. The winnings from this bet were approximately €2,000. However, the remaining account balance also included funds from other betting activity, and Cloudbet has not provided me with a specific written explanation establishing why all these funds must remain inaccessible. My Concerns I understand that a sportsbook may need to investigate suspicious betting activity. I am not asking Cloudbet to disregard a legitimate integrity review. However, I believe the restriction of my entire balance requires a clear, individualized explanation. Despite repeated requests, I have not received: * A specific written explanation identifying the bets and funds affected by the investigation. * The contractual basis for withholding the entire balance, including funds unrelated to the match reportedly under review. * A complete account statement and betting transaction history. * A definite timeframe or substantive progress update. * Confirmation of the status of my pending 1 ETH withdrawal. Actions Already Taken I have contacted Cloudbet Support repeatedly and escalated the matter to its Compliance Department, including forwarding my correspondence with customer support. I have also submitted a complaint to CADRE, contacted AskGamblers and publicly raised the matter on Bitcointalk. Despite these efforts, I have not received a substantive resolution. Requested Resolution I respectfully ask LCB to contact Cloudbet and help obtain: 1. A clear written explanation of the investigation and the contractual grounds for restricting my entire account balance. 2. Immediate review and release of all funds not legitimately subject to the investigation. 3. A written update on the status of withdrawal reference 1203433. 4. Access to my complete account and betting transaction records. 5. A reasonable and transparent timeframe for resolving the matter. I can provide screenshots of my withdrawal confirmation, remaining balance, account suspension emails and correspondence with Cloudbet. I would appreciate LCB’s assistance in escalating this matter directly to Cloudbet’s management or Compliance Department. Thank you for your assistance. Kind regards, Bigturino

Montant contesté: 5803€

Casino: Cloudbet casino

Cas #: 4909