RÉSOLU : Bitfire Casino bloqué

Folgendes ist passiert ich habe es nach jahren des onlinecasino spielen echt geschafft mal eine etwas größere Summe zu gewinnen heute kam eine E-Mail ich sollte doch all meine Unterlagen schicken dies hab ich getan und prompt ohne jegliche Vorwarnung konto gesperrt in der Auszahlung habe ich 12000€ und auf den guthaben konto knapp 135000€ da ich in mehreren seiten im casino war kann ich wenigstens noch auf ein Browser rein bei allen anderen steht has ben wo kann ich mich melden um dieses casino zu verklagen Dieses casino hat nebenbei noch sämtliche Daten gelöscht so das die sagen können mich hat es nie gegeben und sie werden mit ich hätte angeblich doppel Account kommen bei der summe machen die doch alles um nichts Auszubezahlen 😂😂😂 währe gut wenn jemand weiß wo ich hin schreiben kann 

The following happened: I have finally managed to win a fairly large sum of money after years of playing in online casinos. Today I received an email saying I should send all my documents. I did this and promptly, without any warning, my account was blocked. I have €12,000 in withdrawals and almost €135,000 in my credit account. As I have been to several casino sites, I can at least access the site using one browser. For all the others, it says "Have a seat". Where can I contact them to sue this casino? This casino has also deleted all of my data so that they can say I never existed and they are coming up with the idea that I have a duplicate account. With that amount, they will do anything to not pay out anything 😂😂😂 It would be good if someone knew where I could write to.

Hello casinohasser,

Could you please clarify which casino are you referring to?

Thank you.

Casino Bitfiring ist es

Casino Bitfiring is

Dear casinohasser,

Please note that we don't have this brand listed here on LCB. However, please send us your casino username via private message and we will try reaching out to them and assist you further.

Thank you.

Dear casinohasser,

Thank you for providing your account details. We'll contact the casino and inquire further about your case. Please keep an eye on this thread for further updates.

Vielen dank ich würde mich gerne an an den Lizenz betreiber persönlich melden finde aber keine kontakt Adresse im internet 

Thank you very much, I would like to contact the license operator personally but I cannot find a contact address on the internet

Dear casinohasser,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread. 

Ich danke ihnen aber wenn sich da keiner Meldet wird das wahrscheinlich nix aber ich bin ihnen trotzdem sehr verbunden für ihr Bemühen 🤲🤲🤲🤲

I thank you but if no one responds then it probably won't work but I am still very grateful for your efforts 🤲🤲🤲🤲

Dear casinohasser,

Still no response from the casino. We've sent yet another reminder, and let's hope we hear back from them this time.

Thank you for your patience.

Vielen dank da wird nix kommen denke das ist ein scam casino danke

Thank you very much, nothing will come of it, I think this is a scam casino, thank you

Hello casinohasser,

We received a response from the casino regarding your case. Please check below:

Please be informed that the player's account has been permanently banned
due to multiple accounts creation and Terms of Service violation. The
account ban was implemented following an investigation into the
unauthorized exploitation of software vulnerabilities within our slot
machine game. This decision was made based on the following technical
findings:

Exploitation of Software Vulnerabilities: During routine security
checks, it was discovered that he leveraged a vulnerability in the slot
machine’s random number generator (RNG) or payout calculation
algorithms. This exploitation allowed him to manipulate game outcomes in
ways not intended by the system's design.

Violation of RNG Integrity: The exploitation bypassed the intended
randomness of the RNG, enabling the forced generation of winning
outcomes outside the probabilistic boundaries defined in the game’s
payout structure. This manipulation led to an abnormal increase in wins,
which was flagged by our fraud detection system.

Abnormal Gameplay Patterns: Our analysis of gameplay logs indicates
repeated use of specific actions or game sequences that were designed to
trigger the exploit. This resulted in a disproportionately high number
of wins compared to the standard RTP (Return to Player) ratio.

Tampering with Game State: Evidence suggests that he manipulated the
game state through unauthorized methods, potentially using reverse
engineering or packet injection techniques. This allowed him to alter
internal variables, which disrupted the normal flow of game logic.

Breach of Terms of Service: The exploitation of vulnerabilities to gain
an unfair advantage is a direct violation of our Terms of Service,
specifically sections concerning the use of third-party software or
techniques to interfere with the operation of our games.

This action was taken to maintain the integrity of our platform and
ensure a fair gaming experience for all users. All evidence of
deliberate exploitation has been extensively documented.

Sincerely,
Bitfiring
Security and Compliance Team

Ja ich weiß jetz das es hier um 40 lausige Doller geht desweiteren gab es nur diese spiele so das mann gezwungen wurde diese zu spielen und ich habe halt da nun mal gewonnen jetz kommen die hier mit Angeblich Software Fehler dies und das das gerechtfertigt hier keine speere und ich kann für sowas nicht verantwortlich gemacht werden desweiteren habe ich auch andere spiele gespielt und auch hohe summen gewonnen also versteh ich diese Argumentation gar nicht aber ich denke mal jeder der in diesem dre...casino hohe summen gewinnt wird genau mit den selben gelaber abgestempelt es ist einfach unseriös 

Yes, I know now that we're talking about 40 lousy dollars, furthermore there were only these games so that you were forced to play them and I just won there, now they're coming here with alleged software errors, this and that, that doesn't justify any spears here and I can't be held responsible for something like that, furthermore I've played other games and won large sums too, so I don't understand this argument at all, but I think everyone who wins large sums in this dre... casino is branded with exactly the same nonsense, it's just dubious

Hello casinohasser,

As stated above in the response from the casino rep, there was a violation of their T&Cs, so in this case, nothing further can be done. We will consider this complaint resolved.