I have made withdrawals from Joka VIP room previously, with no issues at all. Withdrawals made in crypto to my crypto wallet have usually taken around an hour, and when I have received an email stating my withdrawal has been processed, I check at the money is always there.
Unfortunately, with my latest withdrawal this has not been the case. The crypto wallet address has been confirmed with me 3 times - once I. Kyc, once via email and once in chat. I have received an email saying my withdrawal has been processed, but still nothing.
I asked customer support for the crypto transaction ID so I could look it up on the blockchain but they are yet to provide it to me - stating it's a 3rd party and they mwould 'get back to me soon with the transaction ID'. This feels extremely unlikely given everythibg. Any help in this would be extremely appreciated.
Problème de retrait de la salle VIP Joka
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