Actually played at Yourbet for the first time in the end of January. The casino looked quite good so I made a big deposit here, I played with 500 EUR and… won. I won 3 629 EUR. Obviously it was too early to get excited because on February 6th the casino wrote me that my win was confiscated. The reason for this was as the casino wrote - the info that i have put during registration was incorrect. This was covered by their terms.. I am quite confused about this because I am sure I have put the correct information while filling the form. I asked the chat about the information that they said was wrongly put. First they told me it was the date of birth that was wrong but then it turned out that it was actually okay. The chat representative asked me why there was inconsistency of the address in the Ecopayz excerpt and the info that I have put in my account. I explained that this was my old Ecopayz screenshot. Also before during the verification I sent the bank statement with my current address to the casino, so they could see this was my real address After the chat I had a very good impression to get my win, because everything was okay. But on the ninth of February I got the same message from them with the same reason for confiscation. This is just ridiculous I think…
RÉSOLU : YourBet trouve des excuses pour ne pas me payer
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