Prisme/Slots de Vegas/Salon VIP/Cool Cat/Cirrus/POC/Club Player/Wild Vegas

jpk1080:

Please be advised that your payment for $500 was sent as a check via Fed-ex . We are waiting on the Courier to provide us with a tracking number

Cheers;

Cindy Greco

jpk1080:

Payments department sent you an email with your tracking info:

Cindy Creco

jos vink

Payment was sent to your Moneybookers account on March 8th.

Cheers


Cindy Greco

Hey ive found this page,
Then i signed up about you in following casinos :

Cool cat, Cirrus casiono, club player casino, palace of chance, Party city casino, Vip lounge and virtual and wild vegas and prism and a few others i think

Ive used the free chips and played, ive made the playthrough in COOLCAT CIRRUS SOV AND WildVegas

I was happy and thought wow =) then they said send us documents, ive done this and sended to all of them and asked one day later if all is fine and they said yes all fine now just wait till money recives you, i thought ok .

But today i tryed to log in in the rtg casinos to check ma status and was blocked everywhere. They told me because i mad accounts in more then one casino
here what they said :

llammers: hey good evening why am i not allowed to log in ?
llammers: username is llammers and phone is 017389****
Lena: Good evening! =)
Lena: Please bear with me for a moment while I check your account
llammers: ok
llammers: maybe its a software problem ? cant log in in any of my rtg casinos
Lena: I'm sorry the account got banned because you have multiple accounts and had redeemed multiple chips without any deposit. I'm sorry but as per casino rules only one active account is permitted per player, per family, per computer, per address, email and per credit card or any other sensitive information. Prizes shall be given to players having ONE account.
llammers: lool, no i dont have multiple accounts o0
llammers: tell me who says this ?
Lena: management
llammers: i only did one account per casino in all the rtg casinos i found
Lena: We have several casinos and you have accounts with those casinos and had done that
Lena: I'm sorry you can't no longer play here
Lena: That is a management dispossition
llammers: tell me usernames plz i will post this in lcb and ask there
llammers: is it because i mad a account in your sister casino prism ? they told me already i cant use a chip there because i did in slots of vegas
Lena: Not only prism, this is also Cool cat, Cirrus casiono, club player casino, palace of chance, Party city casino, Vip lounge and virtual
llammers: yes i know, i did in cool cat prism cirrus etc... but i think one account per casino ? and this are all different casino and i did not use more then one chip in a casino
llammers: and i saved all chats ! and service ppl told me its ok to use in every casino a chip
Lena: That is what the notes state, the dept that closed your account is gone for the day. My personal recommendation would be to send an email to manager@slotsofvegas.com so you can get more details because the info we have is very limited. Or to reach us back tomorrow during business hrs to speak with the people in charge
llammers: ok
Lena: perfect, thanks
Lena: have a nice day!

Well they tell me i am not allowed to have accounts in all this casinos, but i asked them bgefore, in the casino chats and they all told me you can use one free chip in every casino and thats what i did ..
Here a few chats , i saved all :


Thank you for using our LiveChat Service. This is 'Dino'. How can I help you?
llammers: hey i had a free chip and now i have played through can i cash out now 400 $ ??
Dino: Good afternoon!
llammers: hey =) u got my question ?
Dino: $400 Free Chip
Dino: 20X Playthrough
Dino: 1X Max Cash-Out
Dino: Redeem: LCASINOBONUSES.COM
Dino: No Deposit Required
Dino: No multiple accounts or free chips in a row allowed
llammers: i know i already played through
llammers: can i cash out this now ?
Dino: You need to send a copy of your picture ID and utility bill
Dino: You can send your documents to: ccprocessing@coolcatcasino.com or by fax 1-888-879-1302
llammers: ok thanks =) have anice day

_____________________________---

Thank you for using our LiveChat Service. This is 'Steven'. How can I help you?
Steven: Welcome to Slots of Vegas Casino, How may I help you?
llammers: hey ive made the playthrough from the free chip now i can cash out correct ? then i just need the address to send my documents and i will cash out on my moneybookers address llammers82@web.de
Steven: Correct
Steven: You can send your documents to: ccprocessing@prismcasino.com or by fax 1-866-369-0548
Steven: Is there anything else that I can help you with?
llammers: ok can u give me the email to send my documents
llammers: ok
llammers: prism ?
llammers: isnt this slotsofvegas ?
Steven: Its the same casino ,
llammers: ok so i can send to this address ? i can use on chip in every casino correct ?
Steven: Yes please and you can
llammers: ok did send right now and pressed cashout
llammers: now i just need to wait ?
llammers: till money recives me ?
Steven: Please send the documents and then make the withdrawal request
llammers: i did both, made the request and did send the documents
Steven: Ok great
llammers: ok, no problem that i pressed cashout 5 mins before sending ?
llammers: i first pressed cash out
llammers: then i instantly sended my documents
Steven: Its ok
Steven: Now you just need to wait
llammers: ok thx, have a nice day

_______________________

Thank you for using our LiveChat Service. This is 'Lena'. How can I help you?
llammers82: hey ive made the playthrough, now i can cash out, right ? where to send my documents ??
llammers82: im so lucky today lol, first step in casinos ever, now ive tryed 4 casinos until now and won in all of them, so lucky and nice =)
Lena: Hi =) Allow me to check your account please
llammers82: ok
Lena: lol
Lena: omg you are sooooo lucky!
Lena: congrats!
Lena: You will need to send a copy of a pictured id and utility bill with your name and address.
Lena: You can send your documents to: ccprocessing@wildvegascasino.com or by fax 1-888-879-1302
llammers82: yes i cant belife it as well ^^ thanks =) friends told me of this free chips and casinos now im testing this rtg casinos, and this is the is the 4th. and i won in all, unbelivable lucky,
llammers82: ok i will do this
Lena: =) perfect!
llammers82: ok email is out , then i can press cash out with moneybookers now right ?
Lena: Correct
llammers82: thanks =)
llammers82: have a very nice day

__________________


Thats just 3 chats, i have a few more from other casinos, and all of them said hey congratulation and hey yes you can use one chip per casino, and now the blocked me and say , sry u have a account in every rtg casino you are banned...


Please help me ! and please realy help me i dont know why they do this ? maybe they just dont want to pay winners ? i dont know -.-

Hi llammers

We will look into your accounts and will get back to you shortly.

Cindy

cindygreco you have some news for me?

llammers"

Please understand CS informed you in some cases that playthrough was met and provided the information to cash-out; however before processing any payouts; Fraud Department always makes fraud screening to detect any type of abuse. By checking your accounts they noticed irregularities in all accounts; such as the following patterns:

Coolcat - Wild Vegas  - a total of 18 accounts with similarities, such as password, email address, IP and Player computer

Cirrus -  8 accounts with similarities  such as password, email address, IP and Player computer

Slots of Vegas - 11 accounts with similarities, such as password, email address, IP and Player computer

Club Player a total of 8 accounts

Palace of Chance a total of 12 accounts

Virtual a total of 4 accounts

Name similarities as well: (Lydia Marie Philomena Elena Lammers,  lisa manthey, Lisa Sophie knauer, Kunigunda Lammers, Lydia Maria Philomena Elena, Lisa knauer).

Coolcat: http://www.coolcat-casino.com/about/rules.php
As per casino rules: "The Casino reserves the right to close any account at any time due should the Casino determine that the Player has committed fraudulent or promotion abuse activity."

Cirrus: http://www.cirruscasino.net/promotionsrules.php#vip
"In cases of fraudulent activity or abuse, the Casino will close Player accounts immediately upon detection"
"Our Casino reserves the right to deny any bonus or winnings should funds paid to the Casino be cancelled or denied by the payment service. The Casino maintains the right to cancel any winnings, in the following circumstances:- A player who holds one or more active accounts at the Casino (unless awarded prior approval by management)"

Slots of Vegas: http://www.slotsofvegas.com/rules.php
"Our Casino maintains the privilege to cancel winnings, based on the following scenarios: Any more than one active account at The Casino (except in the case it was awarded via management's prior approval)"

Wild Vegas Casino: http://www.wildvegascasino.com/terms.php
"It is Wild Vegas Casino’s right to disregard winnings if case of the following events: Holding several accounts at the casino (unless it has been formerly authorized by administrators); "

Due to bonus abuse and multiple accounts opened in all casinos; winnings on Cirrus, SOV, Coolcat and Wild Vegas were voided.

lol, as i told u i dont know what uve looked in, but thats not mine o0
ive just the llammers and llammers82 accounts in the rtg casinos, adn its not true that this all is mine ! if this realy is waht u say then send me ip logs and everything plz, because thats not true

llammers and gbartschel:

Both of you have posted complaints above; both complain about our casinos closing your accounts and voiding winnings for free chip abuse. Your accounts; all of them in all of our casinos share same password, country and email similarities, etc.

I requested a cashout from VIP Lounge.  I was told there would be the eternal 15 days, then 15 days to wait.  OK.  I asked for the cashout in plenty of time of when I would like to use the money for something I am going to do.  I requested 2,000 and finally after two weeks received a notice that I would get 1,000.00.  When I called, they said since I was ahead of the casino in winnings vs. investment, my payout has been split in half.  Mind you, in the interim, I deposited more monies and invested and won again, a much smaller amount.  So until I received the way late first check, they will disburse with another 15 day wait a second check, followed again by another wait for the third.

I do not gamble to lose.  You are in the business and have enough losers to cover my meager winnings. Do you do this because you are a foreign country and I have not power?  I am taking this personally.  Anyone else reading this please post a casino that will pay out in a reasonable amount of time......

As far as the casino host, I would appreciate you putting in some effort to get me my payout.  I gamble and several casinos that you represent and would appreciate some good customer service.

dig2dye :

I will check into this matter directly with the Casino and will get back to you accordingly. Please contact me directly to my email:  cindy@gwages.com

Best Regards

Cindy Greco
Sr. Marketing Manager

dig2dye :

We will be able to send your payments in only 2 installments if you open a quicktender account. An email inviting you to open an account with them has been sent out to your email.

Best Regards

Cindy Greco
cindy@gwages.com

Ms Greco, can you please find out why I have not been approved for my withdrawal from Club Player? I requested the withdrawal on March 29, 2011 Everyday this past week I have been told that it would be approved on that day and my withdrawal has not been appoved. I have withdrawn before from Club Player. My documents are already set. I have a Quicktender. After being told earlier today by withdrawals that my withdrawal request would be approved by the end of today, the statement was then retracted with a new story that the pay agent has been out sick and my rquest will be processed tommorrow, which is Saturday. Withdrawals is closed on Saturday. Why the dishonesty and delay tactics? I am very disappointed in the manner in which my request has been handled. I am new to online gambling and felt that I was a loyal customer to Club Player, despite many negative reviews on blogs about the Club Player Casino. I deserve to be treated better than this. 

dig2die, the Club World Group pays out very fast,usually within 2 days in your account. This group includes Club World Casino, High Noon, Alladins Gold, Manhattan Slots, Lucky Red and All Star Slots. Slotastic Casino usually pays out within 48 hours, too. Good Luck 

Opps, sorry. That should be addressed to dig2dye, not dig2die.

lostflower:

I will check into this with the Casino.

Best Regards

Cindy Greco
cindy@gwages.com

Ms Greco, Thanks for the immediate attention to this matter. It is greatly appreciated.

I've been getting some serious runaround over a ClubPlayer withdrawl that was approved back on Feb 28th (requested on Feb 10th).  Every time I call, it's the exact same answers, "Since it's only a small amount(110), there's no reason why it shouldn't have been sent yet, let me escalate this to my manager and give us a call back in a few days."  This is the answer I've been getting for the past 5 weeks.  I have emails from the withdrawl dept. stating I would receive the funds in 10 days, then 15-20 days, and now I can't even get a response form them.  Chat is worthless, because as soon as I mention withdrawl, the host will post a link and disconnect immediately.  If you follow the link, it starts you back in the chat so that the next host can do the exact same thing.  Never any answers or information given.  It seems to me that customer retention is not even a concept to this casino, or there are huge communication voids within the organization.  Beavo040

The Club Player Casino has been in operation for almost a decade. I can understand a large customer base worldwide as it has two headquarters, one in the UK and the other in Costa Rica, and alot of payouts that might have to be processed, but I do not understand why the customer service reps are not straightforward with providing an explaination as to why there are delays and instead they opt to use delay tactics and alienate existing customers who have been loyal.

I can understand being bogged down and getting backed up processing transactions, but what I've been dealing with is simply ridiculous.  If something's going to take 2 months, I'm cool with that..........but just tell me that from the start.  And above all, it's  an electronic transaction.....it's not like I'm waiting on someone to send a paper check from Costa Rica.  I just want to talk to someone who can actually provide me some kind of viable information!  To have to call twice a week and sit on hold for 30-60 minutes before getting to speak to someone who can't tell you anything is beyond frustrating.  Not to mention the hours spent playing(donating) to their casino, I've logged about 14 hours just dealing with Customer Service(or lack there of).  Is is too much too ask, for someone to take ten minutes and find out what is really going on here?  I  understand the CSR's might only have limited access to certain information, but if this has been escalated to their managers like they claim, something should have progressed a little bit in the past month.  I started collecting manager's names to see if I could look into contacting them more directly.  Marty, Chad and Monica are the last three managers this was supposedly escalated to.

What still has not been explained to me is why my withdrawal request has not been approved. I have withdrawn from the club Player before. My documents are in order. There is no reasonable explaination why it is taking this long, let alone why it should even take 7 to 10 bsiness days, which has lapsed anyway. I hope that Cindy Greco does get back to me about my withdrawal. I have another balance amount that I want to cashout once my withdrawal is approved. Its frustrating not having any explaination as to what is going on.

Sry they are just Stupid,
I´ve asked for my cashout match the 3th.
Then they needed 8 DAYS !! to check my documents, then i was able to press cashout again, then they needed 13 days to approve the request , they said normlay they need 5-7 ...
just lies over lies.... well 24.03 then the things were approved, then they said wait ~7 days and you have the money, i waited did not get it and asked again, they said last monday ok come back on wendsday then you have it, i came back nothing happened, i asked again they said friday, i came back again nothing, today i go again in live chat they say wait a week again,

they are just *** stupid liers, everytime they say wait X time more and nothing happens,
its 19 buisness days now after it was approved and they want me to wait much more
Maybe not good to play there, stupid casino stupid support!
in complete im waiting about 42 days now, this sucks

lostflower:

I was away during the weekend. However, your payment has been approved this morning. I will be informing you once payment has been sent out.

Cindy Greco

beavo040 :

Your payment has been sent out today. Please check your QT account,

Best Regards

Cindy Greco

hamannnski:

Please send me an email to cindy@gwages.com with your casino username so I can go head and check this inquiry with Club Player.

Best Regards;

Cindy Greco

hey cindy i did send u a email now, but its wild vegas not club player, but thx for your help right now, because wildvegas did not realy tell me some good informations thx right now again

Dear hamannnski  alias. gbartschi on Wild Vegas

On March 21, 2011, 04:04:48 PM on this forum I informed players gbartschel and llammers (with similar complaints) that as per bonus abuse all accts were closed and any winnings voided:

"Both of you have posted complaints above; both complain about our casinos closing your accounts and voiding winnings for free chip abuse. Your accounts; all of them in all of our casinos share same password, country and email similarities, etc"

Please accept our sincere apologies

Cindy Greco

hamannnski i feel sorry for you  and craig for you aswell,

u should never join this stupid rtg idiot casinos because they will find everytime a reason to not pay you, belife me...
u craig can wait 2 more moth again lol ^^ and u hammmski what ever, uve been banned from casinos they say, well but u did not get banned from wild vegas and now about 45 days later they say you hey we ban you know multiple chips blablabla...

This rtg casinos just suck, they are*****. thats all, give it up, u will never win there and get payed.
JUST NEVER DEPOSIT IN THIS SICK CASINOS BECAUSE U ANYWAY WONt GET MONEY IN 80 %

JUST SHORT STORY : I payed in sov 300 $  and was later on about 800 $ , then i wantet to cashout and they said u played wrong games, i said all games were allowed and i did not take a bonus, they said thats the notes we close the account now

THEY ARE JUST **** AND I WILL NEVER PLAY THERE AGAIN AND HOPE U ALL WILL NEVER PLAY THERE AGAIN !

if you craig and you hamannnski and all the others should get there money in the next few days ( u all wait much more then they told you ) and if you realy should all get your money this week then i would say sorry and mayber play there again, but i have a lot money and play in different casinos for arroung 1000 $ every week and can just tell you rtg casinos are just *** !

letting some one wait about 2 month without info ?? *****
Banning someone 45 days after cashout and approval ?? *****
Sending every time same shit to players in chat ?? ****

SO DEONT PLAY THERE, THEY ARE *** WHO TAKE YOUR MONEY AND DONT PAY

Dear offo2011:

Did you mention the fact that you belong to the Free Chip Abuser Group, same as hamannnski, llammers, gbartschi and gbartschel ? 

before i forget about something i tell u better now !

me and my wife changed home last month, we got a new comp and new internet, then i made in every rtg casino an account on the name of my wife, complete other address and name just to play all the free chips and check if they maybe pay ... we made the playthrough in 4 casinos of 40 3 rtg on rival ( rival payed in 24 hours ) !
RTG 2 CASINOS SAID YOU PLAYED WRONG GAMES; i SAID WHAT GAMES; THEY SAID WE CANT TELL YOU ,...HMMM Stupid liers, then i said send me a screen or something that shows me, they said no, i asked next day again thesy said hey you have made 4 accounts, and they did send me 4 different names ( IVE NEVER HEARED THIS NAMES ) and so i said just show me an screen with ip log or something from my and this accounts, they said sry we cant not saved... i thought wow ***casinos, the last rtg casino said hey we got your documents and everything i made my cashout and now they dont answer me on chat since about 25 days and they did cancel my calls instant 2 times, think they will never pay too.


Just wantet to tell u,
SO I CAN JUST GIVE YOU THE TIP DONT PLAY THERE, IF THEY SHOULD PAY YOU ALL IN THE NEXT DAYS I WILL SAY SORRY BUT I DONT THINK SO, SO I WILL GO ON TO MAKE BAD ADVERTIse AND WARN EVERYBODY ABOUT THIS IDIOTS..


Have a nice evening and good luck in all other casinos , greeetz

LOLZZZZZ thats what i mean i am going to read feedbacks about tghe casinos i say my feedback and u see? they have next stupid words to say we are so nice, thats just funny =) i love them for beeing so funny, but thatrs all haha

So People dont forget, you all LIE , the casino says u lie so u do XD

Craig stop lieing plz XD they already paid u and u never did wait about 2 moth lol xD just joking ^^

Hamannski u never did wait 45 days u got banned instant and never got told this things about when u get paid , so stop lieing XDD just joking ^^

All other of you, you all got paid, if you say u did not u lie XDD just joking again^^

lostflower thats very good handling with u actually, normaly they should take your money and would never pay you ^^ just read all the pages... this casino tells everytime they are ncie, but they are not u will have very much more problems with them if you play on there

Just think about xGamblingWorld, (test magazine for casinos) they tested this casinos and in 34 from 100 times they needed to wait about a month for a cashout, normal is 7-10 days the casino tellyou,  52 from the 100 test did not get paid, reasons were : multiple accounts or wrong games ( but theyve never been able to give some screens or something else to make u belife this ) and 14 from got paid normaly,

If you now think about to pay money there ( then think instant about never seeing it back )

If you wish to have more informations about the test or to get the magazine in original you can contact me via pm
Good night for now, need to sleep a bit

edit / they will work on that the casinos get closed soon to make sure you all have fair changes in gambling, seems like they have some good infos and notes about the casinos

Wow....... you're totally awesome Cindy!  Seriously, what I couldn't get accomplish in 2 months, you've seemed to be able to get done in 2 day.  A tip of the hat to you my dear!

offo2011 and hamannnski are the same person. You also have another account ( user mehmety ) which was already banned from posting due to board abuse and bogus complaint.

For all these reasons and language used in this thread Im banning you in full.

To Ms Cindy Greco,

Thanks for your support and seeing to it that my withdrawal request was processed. It is much appreciated! Is there any explaination as to what happened? If you could provide some insight it would be appreciated,too. Again, thank you.

Hello I was Lucky enough to win 10,000$ at Prism casino on December 28th, 2010.  My withdrawal was approved in 5 seperate payments on Dates january 4th, 13th 24th and Faebuary 2nd and 11th 2011. Each payment was in the amount of 1955.00$. From what I had read I expected the checks to arrive approximately 15 days after each of the approval dates, but this has not been the case. The january 4th 2011 approval was recieved on Febuary 15th 2011. January 13,2011 recieved on Febuary 25th,2011, January 24th 2011 approval recieved on March 25th,2011. The approvals of Febuary 2nd and 11th of 2011 I am still waiting for. It is nice to recieve the checks but why ar ethey taking well over a month from approval dates  and not the 15 days stated ? User name is Menokime

Menokime:

I will check with Prism Casino about your payment status and will get back to you accordingly

If you need any further information please feel free and contact me back to cindy@gwages.com

Best Regards

Cindy Greco

Lostflower:

All I can say is that there was a "one week window" delay on some of the Club Player's withdrawal approvals which has been solved. However I will be making sure you get paid accordingly on time

Cheers

Cindy Greco

Hallo Cindy and everybody
This is my first post here and I'm very happy to see a rep of this Group.As you know, they give very good promotions, but the time for withdrawal is really too much. I used to play at ClubPlayer , but than I left for this reason. I've always played according terms and conditions. Last time I've requested a withdrawal on the 3 of March, had the approval on the 25 "Your MoneyBookers withdrawal request has been approved. After approval Withdrawals take approximately 7-10 business days to be processed by our accounting department.".Nowaday I don't see nothing.... My account is criskar
Thanks a lot

Hi Melody:

I will check with casino payment status.

Best Regards

Cindy Greco

Melody:

Payment has been sent out yesterday to your Moneybookers account

Cindy Greco

dig2dye :

A payment for $1590 has been sent out via Quicktender. The second payment will be sent out accordingly.

Best Regards

Cindy Greco

Thanks Cindy.It's a really good thing this opportunity to talk with a rep of this RTG group

Menokime:

A payment has been sent out. I have sent you fedex tracking#. Last payment will be sent out on May 4th,

Cheers

Cindy Greco

Hello Cindy, I am trying to find out some info, I have emailed you. Hope to hear back form you thanks in advance

Hi Ingrid,

I thinkI made a mistake when I was wrongfully cut off with my comp going down, I opened my slots of vegas account, and it told me I had to contact livechat, I xplained to staff that I thought I had to open another one to fix what happened to the old one, I guess they thought I was deliberately opening multiple accounts, I have no reason to...there are so many casinos, and cant get around to all of them...Oh and prism has not allowed me access either, are you able to look into that for me also, :username: xamberx
ty

Hi kristenkay26:

I am checking into this matter with SOV Casino.

Cheers

Cindy Greco

Hi Cindy,

You said that my March 29 withdraw request was approved and that you would be following it to make sure I got paid within the policy time frame. However the request was approved on April 18, 2011 and I have not received winnings to date. Since my withdrawal request was approved, can you please see to it that I receive my winnings?

Thank You

Also Cindy,

I have had another withdrawal request pending since April 18 that has not been processed yet and as I said in my email to you that on April 19 when I attempted to deposit and play a bonus offer, the casino alleged that I was no longer allowed to redeem bonus offers that had no max cash out because the casino said I was a "knowledgible player". My withdrawal requests for each time is $360.00 and $300.00, each less $81.00. I had only been online since Sept 2010. I hardly call myself a high roller or expert. It seems like it is some sort of excuse. You said that you would get back to me but I have not heard from you. Now I am blocked from logging in to the casino and speaking with live chat about a status of my winnings. I dont deserve this.