RÉSOLU - LuckyReelsClub

ok i register play ndb won 2k ++  (1k was voided due bonus regulations )  make deposit get 4 aproves and finally got closure acount with depo refund here is my copy of respond from them

and here is my question can i do something with it ?



Payment Fraud System <bingosecurity@>

30 Oct

to me
Dear pawel,

This is the Security Department at Cassava (Gibraltar) Ltd that operates Lucky Reels Club.

We are contacting you in regards to your Lucky Reels Club account with username "dzinksy66".

Thank you for your email and sending the requested documents to us.  Please be advised, these have been reviewed and checked in accordance of the Security Check requirements.

pawel, we are pleased to inform you that we have accepted the copies of your documents.  All details have been successfully cross-referenced to your account details and verified.

In light of this, we are delighted to inform that all your documents have been accepted and all restrictions have now been lifted from your account.

Thank you very much for your patience and cooperation.  We take this opportunity to wish you the best of luck on the games.

Kind Regards,

Security Department
Cassava Enterprises (Gibraltar) Ltd
bingosecurity@




Cassava Enterprises

8 Nov

to me



Subject
Your Account With Us

Discussion Thread
Response Via Email 09/11/2015 12.15 AM
Dear Pawel,

This is the Bingo Security Team, we are contacting you in regards to your Lucky Reels Club account with username "dzinksy66".
Thank you for your recent email.

Please be advised that there are currently no restrictions on your account which means that you are able to login, play and deposit as normal.

If there is anything you are not clear about please contact us we will be more than to assist.

Kind Regards,

Bingo Security Team
Bingosecurity@
Customer By Email (Cashier URU) 05/11/2015 05.41 PM
---------- Forwarded message ----------

hello i make today morning few minutes ago a call to ur support team about
my account .. . and i hear its blocked second time by security team , like
u see few lines above ur last anwser was that my account after review is
available to continued use , so can u unlock it couse i belive its system
fault after manualy reopened my account pls for fast feedback couse this
problem is going on almost one week ... to contact support and after that
ur security dep .

best regards
PAwel


On 3 November 2015 at 05:49, Cassava Enterprises <Bingosecurity@t>
wrote:

>
>
>
> *
>
Customer By Email (Cashier URU) 05/11/2015 10.44 AM
hello i make today morning few minutes ago a call to ur support team about
my account .. . and i hear its blocked second time by security team , like
u see few lines above ur last anwser was that my account after review is
available to continued use , so can u unlock it couse i belive its system
fault after manualy reopened my account pls for fast feedback couse this
problem is going on almost one week ... to contact support and after that
ur security dep .

best regards
PAwel

On 3 November 2015 at 05:49, Cassava Enterprises <Bingosecurity@>
wrote:

>
>
>
> *
>
Response Via Email 03/11/2015 02.49 PM
Dear Pawel,

This is the Bingo Security Team, we are contacting you in regards to your Lucky Reels Club account with username "dzinksy66".

Thank you for contacting us.

Pawel in regards to your query, please be advised that the situation has been reviewed and we are please to inform you that all restrictions have now been lifted your account is now available for your continued use.

However, during review and your accounts it has been noted that you have been creating multiple accounts across our network.

We must inform you that this action is strictly prohibited and the penalty for such action is permanent closure of all related accounts. Please take note that this is a serious offence as it is viewed that members who take these actions are attempting to take advantage of the bonus offers we give.

However, after consideration it has been decided that your membership will not disabled. Nevertheless, all duplicate accounts have been disabled.

Pawel, please also be informed that due to the nature of this matter, your accounts will continue to be closely monitored, to ensure that you are adhering to the mentions terms and conditions. We will also advise you to take some time out to review the terms and T & C's on our site; as this will help you to avoid unintentionally breaching them.

We would like to take this opportunity to wish you all the best. Please do continue to enjoy your gaming. If there is anything you are not clear about please contact us we will be more than to assist.

Kind Regards,

Bingo Security Team
Bingosecurity@
Response Via Email 01/11/2015 02.12 PM
Dear: Pawel

Alias: dzinksy66

Thank you for contacting us.

I am sorry to learn that you are unable to access your account Pawel.

After reviewing your account it was noted that your account has been blocked by our Security Department. In efforts to be further assisted, kindly be assured that your correspondence has been forwarded to the Security department, who will proceed to send you a reply within the next 72 hours.

I thank you for your patience and trust that this matter will be resolved shortly.

If you require any further assistance with this or any other matter Pawel, please feel free to contact us.

Kind regards,

Charaine.H
Member Support Representative

support@luckyreelsclub







Cassava Enterprises

15 Nov

to me



Subject
Your account

Discussion Thread
Response Via Email 15/11/2015 02.54 PM
Dear Pawel,

This is the Bingo Security Team, we are contacting you in regards to your Lucky Reels Club account with username "dzinksy66".

Thank you for your email. Please be advised, due to your activities on our Bingo Site, which was clearly against the Terms and Conditions your membership has been terminated.

Due to your actions possibly being repeated, we will not discuss this security issue further with you.

Please refrain from opening further accounts with any gaming site owned and operated under the Cassava Enterprises (Gibraltar) Ltd.; as such accounts will be closed as soon as they are detected. In case that you do open any new account(s), Cassava Enterprises (Gibraltar) Ltd. may, at its sole discretion, withhold all deposited and related monies in relation to such accounts.

Thank you for your time and cooperation.

Regards,

Bingo Security Team
Bingosecurity@
Customer By Email (Cashier URU) 09/11/2015 09.58 AM
whats going on ? u just send that me yesterday

our Account With Us [Incident: 151031-000313]
Inbox
x
Cassava Enterprises
15:15 (17 hours ago)
to me

* Subject* Your Account With Us * Discussion Thread* * Response Via Email
*09/11/2015 12.15 AM Dear Pawel,

This is the Bingo Security Team, we are contacting you in regards to your
Lucky Reels Club account with username "dzinksy66".
Thank you for your recent email.

Please be advised that there are currently no restrictions on your account
which means that you are able to login, play and deposit as normal.

If there is anything you are not clear about please contact us we will be
more than to assist.

Kind Regards,

Bingo Security Team
On 9 November 2015 at 00:39, Cassava Enterprises <Bingosecurity@>
wrote:

>
>
>
> *
>
Response Via Email 09/11/2015 09.39 AM
Dear Pawel,

This is the Bingo Security Team, we are contacting you in regards to your Lucky Reels Club account with username "dzinksy66".

This e-mail is to inform you that we have made the decision to terminate your membership with us.

This decision is based after a thorough review of your account(s) as we have a reasonable suspicion that you have been taking an unfair advantage of our welcome bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on any of the websites owned and/or operated by the Company.

In these circumstances we are under no obligation to refund to you any funds that may be in your account(s) or pay any pending withdrawals.

Please refrain from opening further accounts with any gaming site operated by any entity within the 888 Group (specifically including Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited). Such accounts will be closed as soon as they are detected and the relevant operator will withhold all deposited and related monies in relation to such account(s).

Regards

Bingo Security Team
Bingosecurity@




[---001:002467:55267---]
asdsd asdasd <dzinksy66@>

17 Nov

to Cassava
lol i never make account on any bingo site !?! so whats going on ? i was acepted 4 times and 10 hours till payment to my account u make idiot thing like a bingo acc lol  review it becasue its unfair of course i think to wrote a post about u on latestcastinobonuses.com


On 15 November 2015 at 05:54, Cassava Enterprises <Bingosecurity@> wrote:




    Subject
    Your account
   
    Discussion Thread
    Response Via Email 15/11/2015 02.54 PM
    Dear Pawel,

    This is the Bingo Security Team, we are contacting you in regards to your Lucky Reels Club account with username "dzinksy66".

    Thank you for your email. Please be advised, due to your activities on our Bingo Site, which was clearly against the Terms and Conditions your membership has been terminated.

    Due to your actions possibly being repeated, we will not discuss this security issue further with you.

    Please refrain from opening further accounts with any gaming site owned and operated under the Cassava Enterprises (Gibraltar) Ltd.; as such accounts will be closed as soon as they are detected. In case that you do open any new account(s), Cassava Enterprises (Gibraltar) Ltd. may, at its sole discretion, withhold all deposited and related monies in relation to such accounts.

    Thank you for your time and cooperation.

    Regards,

    Bingo Security Team
    Bingosecurity@
    Customer By Email (Cashier URU) 09/11/2015 09.58 AM
    whats going on ? u just send that me yesterday

    our Account With Us [Incident: 151031-000313]
    Inbox
    x
    Cassava Enterprises
    15:15 (17 hours ago)
    to me

    * Subject* Your Account With Us * Discussion Thread* * Response Via Email
    *09/11/2015 12.15 AM Dear Pawel,

    This is the Bingo Security Team, we are contacting you in regards to your
    Lucky Reels Club account with username "dzinksy66".
    Thank you for your recent email.

    Please be advised that there are currently no restrictions on your account
    which means that you are able to login, play and deposit as normal.

    If there is anything you are not clear about please contact us we will be
    more than to assist.

    Kind Regards,

    Bingo Security Team
    Bingosecurity@

    On 9 November 2015 at 00:39, Cassava Enterprises <Bingosecurity@t>
    wrote:

    >
    >
    >
    > *
    >
    Response Via Email 09/11/2015 09.39 AM
    Dear Pawel,

    This is the Bingo Security Team, we are contacting you in regards to your Lucky Reels Club account with username "dzinksy66".

    This e-mail is to inform you that we have made the decision to terminate your membership with us.

    This decision is based after a thorough review of your account(s) as we have a reasonable suspicion that you have been taking an unfair advantage of our welcome bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on any of the websites owned and/or operated by the Company.

    In these circumstances we are under no obligation to refund to you any funds that may be in your account(s) or pay any pending withdrawals.

    Please refrain from opening further accounts with any gaming site operated by any entity within the 888 Group (specifically including Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited). Such accounts will be closed as soon as they are detected and the relevant operator will withhold all deposited and related monies in relation to such account(s).

    Regards

    Bingo Security Team
    Bingosecurity@



   
    [---001:002467:55267---]



and finally responds :





21 Nov (13 days ago)

to me



Subject
Your account with us

Discussion Thread
Response Via Email 21/11/2015 02.46 PM
Dear Pawel,

This is the Bingo Security Team, we are contacting you in regards to your Lucky Reels Club account with username "dzinksy66".

Thank you for contacting us.

However Pawel, as previously advised the decision was made to terminate your membership with us.

This decision is based after a thorough review of your account(s) as we have a reasonable suspicion that you have been taking an unfair advantage of our welcome bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on any of the websites owned and/or operated by the Company.

Please refrain from opening further accounts with any gaming site operated by any entity within the 888 Group (specifically including Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited). Such accounts will be closed as soon as they are detected and the relevant operator will withhold all deposited and related monies in relation to such account(s).

We anticipate your cooperation in this matter.

Regards

Bingo Security Team
Bingosecurity@
Customer By Email (Cashier URU) 18/11/2015 04.28 AM
lol i never make account on any bingo site !?! so whats going on ? i was acepted 4 times and 10 hours till payment to my account u make idiot thing like a bingo acc lol review it becasue its unfair of course i think to wrote a post about u on latestcastinobonuses.com

On 15 November 2015 at 05:54, Cassava Enterprises Bingosecurity@t wrote:
Response Via Email 15/11/2015 02.54 PM
Dear Pawel,

This is the Bingo Security Team, we are contacting you in regards to your Lucky Reels Club account with username "dzinksy66".

Thank you for your email. Please be advised, due to your activities on our Bingo Site, which was clearly against the Terms and Conditions your membership has been terminated.

Due to your actions possibly being repeated, we will not discuss this security issue further with you.

Please refrain from opening further accounts with any gaming site owned and operated under the Cassava Enterprises (Gibraltar) Ltd.; as such accounts will be closed as soon as they are detected. In case that you do open any new account(s), Cassava Enterprises (Gibraltar) Ltd. may, at its sole discretion, withhold all deposited and related monies in relation to such accounts.

Thank you for your time and cooperation.

Regards,

Bingo Security Team
Bingosecurity@




so basicly i lost a month and 1000 pounds its something i can do ? ? ? ? i want to add  between longer peroids of time in our mail i trying to get anwsers via live chat / support on site msg to get knowledge about my acc

So are you claiming that you have no multiple accts?

The casino rep has been notified.

Thank you for your patience.

Regards,
Emma

Hello k0b3r69,

The rep got back to us right away but unfortunately, email ended up in my spam box for some unknown reason.

Anyhow, Lucky Reels Club representative has informed us that they terminated your membership due to multiple accounts and  reasonable suspicion that you have been taking an unfair advantage of their welcome bonuses. Therefore you were kindly asked to refrain from opening further accounts with any gaming site operated by any entity within the 888 Group (specifically including Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited). As the rep pointed out to me as well as to you, Such accounts will be closed as soon as they are detected and the relevant operator will withhold all deposited and related monies in relation to such account(s)

This was all made clear to you by Lucky Reels Club's staff in an email.

Regards,
Emma