There has been a change to the status of my account with Pulsz. Unfortunately their choice was to close my account without any reason EXCEPT that they are allowed to do so at their sole discretion. This type of action should not be allowed by any reputable casino. I had asked multiple times for the reasoning behind why my account had been locked they ignored every single email, voicemail, and chat for weeks. Pulsz had no reason to close or lock my account and I feel like they had done so simply because I had a balance of $1600 I was trying to redeem. This is completely unfair practice and my concerns are going completely unheard by them. They even had the nerve to tell me in their last correspondence that any response I send regarding the matter would be disregarded and if u wanted to open up another account I could do so. THAT COMMENT ALONE proves that I didn't do anything wrong because why would I be allowed to open a nother account with them if they thought I was in violation of something?!? I want this issue with them addressed. I feel like I was done completely wrong by them.
Montant contesté: 1600$
Casino: Pulsz Social Casino
Cas #: 4805