FERMÉ : YouSpades

Sunny greetings to LCB citizens! 

My name is Julia Smith, official representative of YouSpades. I will be pleased to hear your feedback or suggestions.

For any questions related to opening an account at YouSpades, funding your account, wagering or current promotions, feel free to contact our friendly 24/7 Customer Support:
support@youspades.com
cashier@youspades.com

YouSpades Online Casino Review

Cheers,
Julia Smith

Welcome Julia!

Thanks!

lipstick_xoxos, I am pleased to hear kind words from you. I already read that you are a fan of Party Night Slots and Archipelago! I am sure that you will find much more excellent games at YouSpades! All of you!

Welcome,Julia!!!

It's really great to have you with us...

And ah,yes...someday and hopefully soon, we can all play at your site...hope I won't be too old to push my mouse button...

A warm welcome to you Julia.  So glad to have you here.

blue

Great to meet ya! Welcome Julia!

My casino ID is Booo73. I registered the same morning the LCB Exclusive was posted and claimed the correct code. The bonus is showing under the Bonus tab, and it tells me to go to the Coupons tab and Activate it. I go to the Coupons tab which is blank, so I type in the code again. I get a pop-up saying I already Activated the bonus. I have been going back and forth with your support with no progress and now I haven't even had a response at all since October 10th when they said they would start an investigation. Now, since this has taken so long, the max cashout of $235 which I should be entitled to since I did everything the same day it was released, has been greatly reduced. I am hoping that you might be able to do something to help me get this straightened out as far as getting the bonus in my account and claiming the higher max cashout should I be able to complete playthrough. Thanks for any help you can give me.

CHEERS

hello julia  me user id is mapluche . i ask for me playtorought but not have a answer please answer me.. thanks

Hi Julia

I am confused and livechat is not so live... and no phone number to call and ask either but maybe you can help me?

I have 'won' $55 in the weekly freeroll and played a few hands on videopoker. My 'real balance' shows $50 (lost a little) but .... BEFORE I started playing my full $55 showed as 'real money' . Now I have $33 showing as real money and $17 showing as bonus?

So am I supposed to just withdraw it and make a 'new' deposit to play or will every hand that I play and 'win' go back to bonus instead of real balance?

Not sure if I'm allowed to ask you but dont know who else to ask since livechat is not live and like I said.. no phone number to call and ask.

Please advise.  thank you!!

username xiaoxinli

Hi Booo73

Hope you are fine! And as far as I remember, you was provided with feedback and finally got you bonus.

Cheers

Hello mapluche,

I would kindly recommend you to send your query directly to support@youspades.com, but please be more precious in describing your problem.
Our friendly Customer Support will do their best to provide you with timely feedback!

Cheers,
Julia

Ok, I have now received an email from the casino who confirmed that after you have finished with a free chip or a deposit with a bonus, you must log out to remove that "still active" bonus or free chip playthrough from your account

The freechip only expires 20 days after redeeming it so if you want to play with real money make sure that you 'cancel' the freechip even if you have not made the playthrough BEFORE you play with real money to avoid your real money going into the bonus account still counting as wagering on the freechip. 

Hope it makes sense

I won in saturday slot tournament. How can i claim my 1 prize?
username: pulse13

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